remote call center agents - Inc.com Results for remote call center agents

Resource Centers

Departments

Newsletters

Click below to preview:

What is RSS?

Help Me...

Sponsored Links

Software & Services Directory Home

home| browse| register| about| get listed

Results for keyword: remote call center agents

1 - 25 of 499 | << < 1 2 3 4 5 of 20 > >>

ALL RESULTS

SOFTWARE

SERVICES AND RESELLERS

HARDWARE

RESEARCH


	Topics related to your search: Storage Management \| Call Center Management \| Data Center Management \| Remote Administration \| Customer Relationship Management (CRM) \| Remote Access Technologies \| Help Desk and Call Management \| Backup Systems and Services \| Disaster Recovery \| Disk-based Backup & Storage/ RAID

Best Practices in the Call Center: A Customer Touch-Point Methodology

by Oracle Corporation

January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution

by Microsoft

July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

For Ceridian, it Pays to Provide High-Quality Support

by LogMeIn, Inc.

September 16, 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

by NTR Global

October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

(PRESENTATION)

VIEW ABSTRACT | GO TO

The Auto Club Group - AAA Attains Executive-level Visibility into Critical Application Performance

by Compuware Corporation

July 16, 2009 - (Free Research) How AAA improved operational efficiency by automating performance-monitoring efforts and provided executive-level dashboards with real-time views of application performance. Also, how AAA established baselines for ongoing performance monitoring and service levels.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

Audio Conferencing 2.0: Control Costs & Simplify Administration

by Citrix Online

September 10, 2009 - (Free Research) In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Security in the Call Center: Verifying Customer Identities without the Inconvenience

by RSA, The Security Division of EMC

September 18, 2009 - (Free Research) Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Remote Support Center Solution - 30 Day Free Trial!

by ScriptLogic Corporation

September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.

(TRIAL SOFTWARE)

VIEW ABSTRACT | GO TO

VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers

by Five9

September 10, 2009 - (Free Research) Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Get More Value from Audio Conferencing

by Citrix Online

September 10, 2009 - (Free Research) Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.

(PODCAST)

VIEW ABSTRACT | GO TO PODCAST

Addressing the challenges of implementing a customer-centric strategy

by Infor CRM

December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

VUE Software: Insurance Commission & Incentive Compensation Management

by CSSI

VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.

(SOFTWARE PRODUCT)

GO TO DETAILED REPORT

Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees

by IBM

October 01, 2009 - (Free Research) With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Data Deduplication Approaches: Solving Today's Most Common Backup Problems

by Quantum Corporation

December 01, 2008 - (Free Research) This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system

(ANALYST REPORT)

VIEW ABSTRACT | GO TO ANALYST REPORT

SIP Communication for Dummies 2nd Edition

by Avaya

November 21, 2008 - (Free Research) Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Endpoint Security Platform

by Trend Micro, Inc.

August 26, 2009 - (Free Research) Check out this brief video to learn how Trend Micro is providing an integrated solution that addresses the complexity that results from companies that are more and more frequently combining security management and systems management teams.

(VIDEOCAST)

VIEW ABSTRACT | GO TO VIDEOCAST

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

by SAP America Inc

September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Cisco IP Phone Features

by Global Knowledge

February 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Increase Profits and Customer Satisfaction in the Communications Industry

by Infor CRM

December 2008 - (Free Research) Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment

by NTR Global

October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

EVault Software rids East Coast law firm of tape “evils”

by i365, A Seagate Company

October 2009 - (Free Research) Soon after installing EVault Software, Womble Carlyle, a top-100 law firm, realized significant reliability improvement both in its nightly backup jobs and its file and folder restores. EVault Software Agents, which are installed on the servers requiring backup, “wake up” at administrator-set times.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

Legacy Tools: Not Built for Today's Helpdesk

by LogMeIn, Inc.

September 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc

June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Optimize your VMware protection strategy Leveraging Quantum Technology in a VMware Environment

by Quantum Corporation

October 2009 - (Free Research) Organizations are often challenged by the need for a “mixed” data protection strategy that includes VCB or esXpress, agent-based backups of VMs, and backups of non-VMware systems. Quantum provides a broad portfolio of highly scalable disk and tape solutions designed to meet the data protection needs of any VMware environment.

(PRODUCT OVERVIEW)

VIEW ABSTRACT | GO TO

VUE Software: Enterprise Incentive Management

by CSSI

VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.

(SOFTWARE PRODUCT)

GO TO DETAILED REPORT

1 - 25 of 499 | << < 1 2 3 4 5 of 20 > >>

Get Listed on KnowledgeStorm | About KnowledgeStorm | Help

The Inc.com Software & Services Directory is a part of the KnowledgeStorm Network.
Solution & Research Index

Recent Searches 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.


TechTarget Corporate Web Site \| Media Kits \| Reprints

Try a RISK-FREE Issue of Inc. Today!

Renew | Contact Us | Current Issue

Resource Centers

Departments

Newsletters

Help Me...

Try a RISK-FREE Issue of Inc. Today!

Select Services