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Driving IT help desk efficiency with customer-centric remote support

by Citrix Online - GotoAssist

May 01, 2008 - (Free Research) Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.

(WHITE PAPER)

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A Guide To Building a Business Case for Self-Service Appointment Scheduling

by TimeTrade Systems

June 10, 2009 - (Free Research) Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software.

(WHITE PAPER)

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Call Center Suite SearchCRM.com Product Directory

by SearchCRM

February 27, 2009 - (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market.

(WHITE PAPER)

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Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution

by Nuance

December 2008 - (Free Research) This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.

(PODCAST)

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Webcast: Speech-Driven Packaged Applications Can Help Reduce Telecom and IT Costs

by Nuance

December 2008 - (Free Research) Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.

(WEBCAST)

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HSN Case Study on Achieving a Zero-Downtime Oracle Siebel CRM Migration

by GoldenGate Software, Inc.

January 2009 - (Free Research) Read this case study to discover how by selecting GoldenGate, HSN opted for a phased migration approach using a live parallel configuration that enabled full synchronization of the old and new systems, zero-downtime, and minimized business risk.

(CASE STUDY)

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New Security Solutions Using Intel vPro Technology

by Intel Corporation

April 2009 - (Free Research) To increase our ability to maintain, manage, and protect PCs while reducing management costs, Intel IT is undertaking a multi-year program to implement Intel vPro technology throughout our environment. Read this white paper for how they're doing it and the expected benefits your organization can also have with this process.

(WHITE PAPER)

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Remotely Manage Wired and Wireless PCs from the Same IT Console

by Intel Corporation

August 2008 - (Free Research) In this whitepaper learn about the latest notebook and desktop PCs with Intel vPro technology. It builds on proven capabilities to enable even greater proactive security, enhanced maintenance, and improved remote management.

(WHITE PAPER)

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Employee Productivity Suite: SpeechAttendant®/OpenSpeechAttendant™

by Nuance

February 2009 - (Free Research) By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.

(ARTICLE)

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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

by SAP America Inc

September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.

(WHITE PAPER)

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IT Download: Symantec Backup Exec 12.5

by Symantec Corporation

June 2009 - (Free Research) There is simply no compromise when it comes to protecting your data, and making it fast and easy to recover. That is why over 1.5 million users worldwide have chosen Symantec's Backup Exec family, the leading Windows backup and recovery solution.

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Better Customer Insight, Better Bottom Line

by Attivio, Inc.

December 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts.

(WHITE PAPER)

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Enhancing Interaction Center ROI in Turbulent Economic Times

by SAP America Inc

April 2009 - (Free Research) Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.

(WHITE PAPER)

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Matching Data Deduplication Approaches to Workload Characteristics: The Quantum DXi7500

by Quantum Corporation

December 2008 - (Free Research) This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system

(ANALYST REPORT)

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Business Analytics for the CIO

by SAS Institute Inc.

June 2009 - (Free Research) Organizations today are dealing with increasingly complex issues, dynamic changes and a systemic need for evidence-based decisions across a growing range of decision makers. The SAS® Business Analytics Framework maximizes the value of technology and information assets - enabling organizations to address critical business issues right...

(WHITE PAPER)

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Cisco IP Phone Features

by Global Knowledge

February 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.

(WHITE PAPER)

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Enterprise Cloud Storage: How to Cost-Effectively Protect Remote and Branch Office Server Data

by Iron Mountain Digital

September 2008 - (Free Research) This paper presents a framework to assist in examining current methods of protecting server data in remote and branch offices -- as well as the solutions designed to optimize server data protection programs.

(WHITE PAPER)

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Selecting a remote support solution to meet your needs

by Citrix Online - GotoAssist

June 2009 - (Free Research) In this podcast, our expert offer tips on selecting the right vendor, solution and service to meet your remote support needs.

(PODCAST)

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Adoption of Mobile Devices in the Workplace: Striking the Right Balance

by Lumension

March 2009 - (Free Research) Whether the economy is doing well or not, business leaders are always looking for the technological edge to bump up productivity and get more out of their workers. But new innovations always introduce new risks. The hallmark of a good C-level executive is the ability to balance the benefit of innovation with solid risk mitigation.

(VIDEO)

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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc

June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript

by Citrix Online - GotoAssist

June 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.

(PRESENTATION TRANSCRIPT)

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Optimizing Backup and Data Protection in Virtualized Environments

by ExaGrid Systems, Inc.

January 2009 - (Free Research) Server virtualization increases storage utilization, as moving from physical to virtual servers and often results in a larger number of combined physical and virtual servers in the environment.

(WHITE PAPER)

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The potential ROI of a remote support solution via the SaaS model

by Citrix Online - GotoAssist

June 2009 - (Free Research) This webcast will address the real dollar savings of using this model and the potential for ROI.

(WEBCAST)

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Siemens Enterprise Communications

by CA

October 2008 - (Free Research) When Siemens Enterprise Communications expanded its network management services, it overcame the challenge of meeting growing customer demands while keeping costs low, by using a Network & Voice Management solution from CA.

(CASE STUDY)

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Replay AppImage: Disk-Based Imaging Solution

by AppAssure Software

March 2009 - (Free Research) Replay AppImage is a Hyper-V host based agent that enables fast backup and recovery of virtual machines running Windows workloads from a centralized Microoft Windows 2003/2008 Replay server.

(ARTICLE)

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