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S3 Control: Adding Control to Change Management

by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc.

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

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Windows 7 and AppLocker

by Global Knowledge

January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

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One-Stop Shop: Best Practices to Streamline your Service Desk

by Nimsoft, Inc.

September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

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Password Management Survey

by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™

by PistolStar, Inc.

August 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

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Pragmatic ITIL: Bridging the Gulf between Theory and Practice

by Nimsoft, Inc.

January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

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Debunking Security Concerns with Hosted Call Centers

by inContact

September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

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Mastering Problem Management

by Global Knowledge

August 2010 - (Free Research) There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions

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Provergent Suite - Telecom Order & Inventory Software

by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

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Best Practices for Mobile Device Management

by GroupLogic

February 2012 - (Free Research) This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.

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Best Practices: A Checklist for Backup Tapes

by Iron Mountain

February 2012 - (Free Research) Check out these best practices to get the most out of your tape backups. Discover keys to help you define your needs and ensure future success by establishing regular testing of recovery procedures. Also included is a breakdown of tape's lifecycle to help you better understand the backup process, and tips for proper tape handling and transport.

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iTest Team - Rapid Test Automation for Equipment and Devices

by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

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Happiest Minds: Ensure Visibility and Simplicity with Identity Assure Live Webinar

by NetIQ

May 2012 - (Free Research) Overwhelmed with increasing requests for access to cloud-based applications? Is user provisioning eating up your resources? Struggling with the complexity of IT governance? Join this webinar to learn how to overcome these issues and gain better visibility and operational simplicity, as well as increase the effectiveness of access governance.

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Expediting E-Discovery With Intelligent E-mail and Data Archiving

by Dell, Inc.

September 2011 - (Free Research) Access this resource to learn how intelligent archiving can help you efficiently and cost-effectively store, manage and discover your data in a legally defensible manner, as well as 3 best practices for developing an effective data management approach.

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HP Operations Orchestration Software -- Reduce Operational Costs by Automating Routine IT Tasks

by Hewlett-Packard Company

March 2011 - (Free Research) Learn how HP Operations Orchestration helps reduce operational costs and improve service quality by automating routine IT tasks, such as repetitive maintenance, change provisioning and incident resolution.

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New ways of working - Microsoft’s ‘mobility’ ofﬁce

by ComputerWeekly.com

June 2010 - (Free Research) There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance.

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Serena Service Manager: Demo

by SERENA Software, Inc.

April 2012 - (Free Research) This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.

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Increasing Productivity by Adopting Testing Best Practices

by Fluke Networks

March 2012 - (Free Research) Discover how you can increase productivity and efficiency by adopting testing best practices for your network.

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7 Steps to Developing a Cloud Security Plan

by NaviSite, Inc.

May 2012 - (Free Research) This essential checklist reviews the key steps to developing and implementing a comprehensive cloud security and compliance program. Learn how to create security policies, procedures and standards to support your business goals while ensuring that your business meets relevant government regulations for your industry.

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9 Critical Reasons to Automate Performance Management

by SuccessFactors

April 2012 - (Free Research) <p>Your talent management strategy can make or break the success of your organization, but this can be a challenging task if you’re a SMB that still collects documentation manually. Read this white paper to learn how to automate your paper-based procedures to improve your talent management life cycle.</p>

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Case study: Microsoft Dutch HQ glimpses the future

by ComputerWeekly.com

June 2010 - (Free Research) Microsoft has turned its Dutch headquarters into a radical experiment which the company believes could point the way to the future of the workplace. Its office at Schiphol airport has done away with dedicated desks and offices and it has given employees the freedom to chose where, when and how they work.

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Advanced Case Management for Smarter Energy and Utilities

by IBM

October 2010 - (Free Research) <p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p>

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Case Study: Over 1300 Carlson Rezidor Hotels World-wide Rely on Alfresco for Document Management

by Alfresco Software

May 2012 - (Free Research) This paper outlines a case study of the Carlson Rezidor Hotel Group and how it used Alfresco for its document management needs.

(WHITE PAPER)

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Managing Big Data Using Sybase IQ VLDB Option

by Sybase, an SAP company

December 2011 - (Free Research) This brief white paper outlines information lifecycle management (ILM), a set of strategies for managing the growth, storage and retrieval of information over its useful life. Its goal is to ensure that frequently accessed data is returned as fast as possible, while controlling storage costs.

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