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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc.

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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S3 Control: Adding Control to Change Management

by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

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Windows 7 and AppLocker

by Global Knowledge

January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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One-Stop Shop: Best Practices to Streamline your Service Desk

by Nimsoft, Inc.

September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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Password Management Survey

by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™

by PistolStar, Inc.

August 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

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Pragmatic ITIL: Bridging the Gulf between Theory and Practice

by Nimsoft, Inc.

January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers

by inContact

September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Mastering Problem Management

by Global Knowledge

August 2010 - (Free Research) There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software

by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

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Best Practices for Mobile Device Management

by GroupLogic

February 2012 - (Free Research) This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.

(EGUIDE)

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Serena Service Manager: Demo

by SERENA Software, Inc.

April 2012 - (Free Research) This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.

(WEBCAST)

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New ways of working - Microsoft’s ‘mobility’ ofﬁce

by ComputerWeekly.com

June 2010 - (Free Research) There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance.

(WHITE PAPER)

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Information Governance Online Symposium -- The GARP® Principles: Achieving Better Information Governance

by SearchCompliance.com

November 2011 - (Free Research) In this two part course, Deputy Executive Director for ARMA International, Diane K. Carlisle, reveals how Generally Accepted Recordkeeping Principles (GARP®) is designed to assist organizations in implementing records systems and policies to keep you out of the headlines for the wrong reasons.

(VIRTUAL SEMINAR)

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CW+ Open Group: World-class enterprise architecture

by ComputerWeekly.com

October 2010 - (Free Research) This White Paper is intended to help organizations who are attempting to set up an enterprise architecture practice. It shows how organizations can use a modular, iterative, and incremental approach in order to develop an architectural capability that is otherwise a large and complex undertaking.

(WHITE PAPER)

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Empowering the CIO: Enabling smarter decisions with Application Portfolio Management

by IBM

May 2012 - (Free Research) <p>Application portfolio management (APM) can help your organization in its quest to trim unwanted applications and modernize its portfolio. Read this paper now and learn about the need for an APM solution, including examples on how it can help your business optimize its IT investments.</p>

(WHITE PAPER)

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BlackBerry® PlayBook™ Tablet featuring PlayBook OS 2.0: Built for business

by BlackBerry

April 2012 - (Free Research) As the line that once separated work and personal life fades away, companies must find tools that can help them keep data secure without imposing limitations on users. This webcast takes a closer look at one technology that provides both enterprise and consumer services from a single device.

(WEBCAST)

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Mobility - Aironet 1100 Series

by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

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Tools to unit test your JavaScript

by IBM

April 2012 - (Free Research) While unit testing your JavaScript can be challenging, developers agree that it is becoming an increasingly important task. This white paper reviews three popular tools that you can leverage to ease the testing process and mitigate common challenges.

(WHITE PAPER)

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Information Governance Online Symposium

by SearchCompliance.com

November 2011 - (Free Research) We are excited to announce our Information Governance Online Symposium – an online classroom designed to provide progressive learning content specifically for your senior IT, records management and compliance teams.

(VIRTUAL SEMINAR)

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CIO Perspectives: Best-Practice Approaches to Deploying Video Collaboration Across the Enterprise

by Polycom, Inc.

December 2011 - (Free Research) <p>The widespread adoption of unified communications (UC) only proves its importance to the workplace. In this resource, uncover the benefits of and case for adding visual communications and video to your UC strategy.</p>

(WHITE PAPER)

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Global lessons in eHealth implementation

by ComputerWeekly.com

April 2012 - (Free Research) This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health.

(JOURNAL ARTICLE)

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Ensuring Security on i

by Bsafe Information Systems

August 2008 - (Free Research) This security runbook guides you through all stages of securing your system. Discover the importance of a company-wide commitment to security.

(WHITE PAPER)

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Mobile messaging is the key to connecting communities

by ComputerWeekly.com

November 2010 - (Free Research) Few could have envisioned the global success of SMS (short message service) when the first text message was sent in 1992. SMS has crossed network and technology boundaries, and continues to find new applications, as well as providing inspiration for industry innovation as IP (Internet Protocol)-based messaging builds momentum.

(WHITE PAPER)

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10 Tips for Creating Your Web Site

by Global Knowledge Network, Inc.

March 2006 - (Free Research) The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live.

(WHITE PAPER)

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