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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc.

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

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S3 Control: Adding Control to Change Management

by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

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Windows 7 and AppLocker

by Global Knowledge

January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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One-Stop Shop: Best Practices to Streamline your Service Desk

by Nimsoft, Inc.

September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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Password Management Survey

by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™

by PistolStar, Inc.

August 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

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Pragmatic ITIL: Bridging the Gulf between Theory and Practice

by Nimsoft, Inc.

January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

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Debunking Security Concerns with Hosted Call Centers

by inContact

September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

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Mastering Problem Management

by Global Knowledge

August 2010 - (Free Research) There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions

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Provergent Suite - Telecom Order & Inventory Software

by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

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Best Practices for Mobile Device Management

by GroupLogic

February 2012 - (Free Research) This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.

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For Data Integration, Performance is the New Mandate

by Syncsort

May 2012 - (Free Research) This white paper discusses the growing trend of using data integration to make large amounts of information a fully-accessible and useful part of your organization. Learn how this strategy can help manage organizational data and why performance is being used as the new benchmark for success.

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For Data Integration, Performance is the New Mandate

by Syncsort

May 2011 - (Free Research) This white paper discusses the growing trend of using data integration to make large amounts of information a fully-accessible and useful part of your organization. Learn how this strategy can help manage organizational data and why performance is being used as the new benchmark for success.

(WHITE PAPER)

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Elevating Your Procurement Organization from Knee Jerk Reactions to Predictive Analytics

by SAP America, Inc.

December 2011 - (Free Research) Benchmark findings prove that a 5% reduction in spending can drive upwards of a 45% increase in net income, and migrating to automated spend analytics can capture a 30% higher rate of cost savings and a 27% higher rate of spend under management. This study will walk through a four-step process to help you start reaping these rewards.

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Oracle's Sun Systems for Oracle Coherence - An Optimal In-Memory Data Grid Architecture

by Oracle Corporation

July 2010 - (Free Research) This technical white paper discusses a drop-in implementation of Coherence running on Oracle's Sun servers utilizing Oracle Fusion Middleware components, most prominently WebLogic Suite.

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New ways of working - Microsoft’s ‘mobility’ ofﬁce

by ComputerWeekly.com

June 2010 - (Free Research) There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance.

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Serena Service Manager: Demo

by SERENA Software, Inc.

April 2012 - (Free Research) This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.

(WEBCAST)

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CIO Mobility Strategy Benchmark Poll

by SAP America, Inc.

May 2012 - (Free Research) Mobile device management is only expanding. How does your company measure up to your peers with facing pressing issues of this trend? Take this short quiz to find out.

(ASSESSMENT TOOL)

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2011–2012 IT Budget Benchmarks

by ComputerWeekly.com

November 2011 - (Free Research) The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending, staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends.

(IT BRIEFING)

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The Global State of the PMO 2012

by ComputerWeekly.com

May 2012 - (Free Research) This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.

(IT BRIEFING)

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Riverbed Stingray Traffic Manager VA Performance on vSphere 4

by Riverbed Technology, Inc.

November 2011 - (Free Research) Cloud infrastructure platforms like VMware vSphere 4.0 can benefit from load balancers that connect users to the most suitable datacenter. This white paper outlines how the Riverbed Stingray Traffic Manager Virtual Appliance (VA) improves traffic performance compared to a Linux install.

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Business Rule Management Systems and Financial Services: Equifax as a Case Study

by ILOG, an IBM Company

April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.

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The 11 security commandments - Jericho Forum

by ComputerWeekly.com

November 2010 - (Free Research) The Jericho Forum commandments define both the areas and the principles that must be observed when planning for a de-perimeterized future.

(WHITE PAPER)

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New Power for Data Center Virtualization

by Dell, Inc. and Intel

May 2010 - (Free Research) Virtualization on industry-standard servers has transformed IT service delivery, enabling companies to dramatically consolidate infrastructure, reduce costs, and much more. Read this paper to learn about the features and benefits of Vmware vSphere and the Intel Xeon processor 7500 series-based servers.

(WHITE PAPER)

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New Power for Turbo-Charging the Efficient Data Center

by Dell, Inc. and Intel

March 2010 - (Free Research) The value of data center virtualization continues to grow. This white paper discusses the features and benefits of the Intel Xeon 7500 series processor combined with Dell PowerEdge servers and VMware® vSphere™.

(WHITE PAPER)

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