January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
November 15, 2010 - (Free Research) The pressure on businesses to develop strategies which embrace environmental sustainability has increased dramatically in recent years, driven both by concerns about the long-term availability of fossil fuels and the impact of corporate activities upon the environment.
April 2005 - (Free Research) This document is part of the Global Knowledge Course Review Series, and the review contained will help you understand which types of information the CCNA certification exam covers.
June 2011 - (Free Research) This whitepaper provides an overview of the evaluation process a Global Fortune 500 corporation completed to test the various features included in Oracle Advanced Compression Option, as well as the impact on space and performance they experienced.
April 2012 - (Free Research) This e-guide features two reports from the latest TDWI conference in Savannah, GA. Read on to learn MDM advice and best practices from leading companies including Hallmark Cards Inc., Sallie Mae, National Instruments, Harvard Pilgrim Health Care and more.
May 2011 - (Free Research) Every organization needs a security policy, whether it's a business of one or a multi-national corporation. In this white paper, expert James Michael Stewart reveals 14 key tips for both organizations new to security policies and those looking to tighten up their defenses.
March 2011 - (Free Research) Nexcap Finance Corporation needed to implement a cost-effective, web-based application that would provide IT infrastructure interoperability and a portal for supplier interaction. Learn how SpringCM has streamlined every step of the process - from capturing invoices to expediting the time necessary to process payments and handle exceptions.
June 2008 - (Free Research) In this white paper data de-duplication, refers to a specific approach to data reduction built on a methodology that systematically substitutes reference pointers for redundant variable-length blocks (or data segments) in a specific dataset.
September 2009 - (Free Research) This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.
October 2011 - (Free Research) In this white paper, learn how to improve your information management, increasing the ability to manage, secure, query, and administer information with high levels of performance. Uncover how Oracle Database 11g Release 2 includes a wide range of capabilities to allow for this intelligent management and analysis.
May 2012 - (Free Research) This white paper examines how you can combine servers, storage, networking and management technologies into one integrated, ready-to-install solution that will help get you on the fast track to client virtualization.
May 2011 - (Free Research) Branch office solutions based upon converged infrastructure can deliver higher levels of security to ensure data protection and prevent costly, damaging breaches. Read this set of documents to learn more about servers, storage and network resources can be safely shared without inhibiting system response and availability.
May 2012 - (Free Research) This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing.
December 2011 - (Free Research) As demands for anytime, anywhere access to data and applications continues to rise, more and more businesses are turning to client virtualization. This white paper explores the benefits this approach can offer and introduces new solutions that can help you leverage it to satisfy the needs of your users.
January 2012 - (Free Research) This white paper discusses how one organization leveraged an advanced virtual solution to build a private cloud so that they could rapidly access data in a cost-effective manner. Learn how this platform helped them to meet the needs of their business and review the significant benefits they are now enjoying.
May 2012 - (Free Research) Access this case study to discover how the use of blade servers and converged infrastructure helped one organization expand their business. Discover how your company can achieve valuable benefits like reduced TCO, improved transaction time and more.
May 2012 - (Free Research) Access this case study to learn how one organization implemented converged infrastructure and achieved benefits like increased uptime, reduction of administrative costs, scalability and much more.
May 2012 - (Free Research) By now you've heard all about what the can cloud offer, but before you jump the gun, you must also consider the risks that this infrastructure model can introduce. This white paper examines a new cloud system that enables a hybrid approach so you can enjoy the cloud without compromise.
May 2011 - (Free Research) Access this white paper to learn how segmenting the network infrastructure of your data center into smaller pieces provides clarity on networking requirements and discover the ability to make better vendor decisions at each network layer.
February 2011 - (Free Research) HP has been a pioneer in incorporating technology to improve energy efficiency and reduce total cost of ownership (TCO) for IT systems in the datacenter, with solutions designed to reduce server management costs, increase utilization, and improve power and cooling.
November 2011 - (Free Research) HP and Intel are building a multifaceted storage product portfolio with a common foundation that will enable the integration of server and storage into Converged Systems. The most desirable storage solution technologies are represented include virtualization, data deduplication, automated tiering, multi-protocol I/O, and performance at scale.
November 2011 - (Free Research) For your IT organization to keep pace with the business, you need a new, faster approach to infrastructure deployment—an approach that increases agility and accelerates time to application value. That’s HP Converged Systems.
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