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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs

by inContact

January 10, 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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Time to Rethink the IT Stack

by ComputerWeekly.com

November 23, 2011 - (Free Research) In this report Ovum calls for a rethink of the traditional IT technology stack, to ensure better interoperability and adaptability.

(ANALYST REPORT)

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Faster, Higher, Stronger: In-Memory Computing Disruption and What SAP HANA Means for Your Organization

by SAP America, Inc.

November 28, 2011 - (Free Research) Over the course of several months in 2011, IDC conducted a research study to identify the opportunities and challenges to adoption of a new technology that changes the way in which traditional business solutions are implemented and used. The results of the study are presented in this white paper.

(WHITE PAPER)

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Mobile banking strategies - maximise your revenues

by ComputerWeekly.com

December 06, 2010 - (Free Research) Juniper Research defines mobile banking as “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”.

(WHITE PAPER)

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Optimizing VDI Data Management With Unified Virtualized Storage

by Dell, Inc.

February 21, 2012 - (Free Research) Managing different types of virtual desktop data and their storage requirements presents challenges that need to be overcome in order to fully achieve all of VDI’s benefits. This white paper explores how IT organizations can avoid the pitfalls of VDI by separating virtual machine data from user data, enabling both to be managed efficiently.

(WHITE PAPER)

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crystalreports.com for Salesforce.com: Exception and Sales Reporting

by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

(SOFTWARE PRODUCT)

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Differentiate Your Company with Complete CRM

by Oracle Corporation

February 02, 2009 - (Free Research) This white paper will expand on what Oracle defines as Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.

(WHITE PAPER)

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Decisions That Drive Success

by IBM

November 18, 2010 - (Free Research) Learn how decision management optimizes and automates high-volume decisions to create successful outcomes. Read this white paper to learn how decision management makes it possible to use predictive analytics as an integral part of real-time decision process.

(WHITE PAPER)

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SaaS: Not Just for SMBs Anymore

by Workday

December 31, 2010 - (Free Research) A recent study from independent research analyst firm Vital Analysis reveals some intriguing findings: large enteprises are absolutely embracing Software as a Service (SaaS) applications and on-premise vendors should be scared. Read this paper to find out why C-level executives at large firms are turning to SaaS.

(CASE STUDY)

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Deploying BranchCache: A How -To Guide

by Global Knowledge

January 10, 2011 - (Free Research) This paper examines the benefits of Microsoft's BranchCache solution to allows branch office workers to cache content obtained from head office file and web servers locally.

(WHITE PAPER)

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Coaching Techniques for Dealing with Underperformers

by Global Knowledge Network, Inc.

May 2004 - (Free Research) People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason.

(WHITE PAPER)

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Business Rules Management: Meeting Evolving Business Requirements

by ILOG, an IBM Company

April 2008 - (Free Research) This white paper discusses a set of tools for effective business rule management. Learn how to author, deploy and manage critical business rules with greater speed and efficiency.

(WHITE PAPER)

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Advanced Case Management for Smarter Energy and Utilities

by IBM

October 2010 - (Free Research) <p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p>

(WHITE PAPER)

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CRM Your Salespeople Will Love

by Oracle Corporation

September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.

(WHITE PAPER)

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IT in the UK SMB (Small and Medium sized Business) Sector

by ComputerWeekly.com

January 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.

(IT BRIEFING)

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CW+: Mobile payments market opportunities for business

by ComputerWeekly.com

December 2010 - (Free Research) The definition of a mobile payment is often open to interpretation and can differ from source to source. Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”

(WHITE PAPER)

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Mobility - Aironet 1100 Series

by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

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Gartner: Decide now if you will become a money-making CIO

by ComputerWeekly.com

January 2011 - (Free Research) This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020.

(ANALYST BRIEF)

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Reducing risk, enhancing analysis with operational risk management solutions

by IBM

February 2012 - (Free Research) The Solvency II Directive was rolled out to protect consumers by promising that insurance companies maintain sufficient funds to meet all claims. Complying with the risk management portion of the initiative can be difficult for insurance companies. This paper details how Unum implemented an operational risk management solution to address this.

(WHITE PAPER)

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Make Healthcare Smarter with IBM Content and Predictive Analytics

by IBM

March 2012 - (Free Research) This webcast introduces IBM Content and Predictive Analytics for Healthcare, the first Ready for Watson solution.

(WEBCAST)

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Map, Code, Rebuild, Repeat: How a Complete Understanding of your Integration Environment and Data can Stop the Cycle

by Liaison Technology (E-mail this company)

April 2012 - (Free Research) Many organizations struggle to carry on the processes of multiple large data integration and SOA projects for reconstructing data flows, ontologies, transformations and more. This paper addresses the obstacles faced when attempting data projects and the strategic plans for overcoming these issues to attain a higher ROI and reduce overall cost.

(WHITE PAPER)

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crystalreports.com: Web-Based Reporting & Information Sharing

by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

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The Five Essential Elements of Application Performance Monitoring Chapter 1

by Quest Software

November 2010 - (Free Research) Application performance monitoring (APM) is gaining traction in today's constantly changing and complex application environment. This paper outlines the increasing need for such a solution, offering insight into the five dimensions of modern APM, how to ensure a positive end-user experience, how to measure APM and so much more.

(EBOOK)

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The Convergence of Scorecards, Dashboards and Business Intelligence

by Actuate

March 2012 - (Free Research) This paper discusses the convergence of dashboards, scorecards and business intelligence (BI) tools and the emergence of systems that incorporate these into a single, unified solution.

(WHITE PAPER)

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Wireless - Aironet 350 Series

by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.

(HARDWARE PRODUCT)

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1 - 25 of 472 | << < 1 2 3 4 5 of 19 > >>

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