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The Convergence of Scorecards, Dashboards and Business Intelligence

by Actuate

March 26, 2012 - (Free Research) This paper discusses the convergence of dashboards, scorecards and business intelligence (BI) tools and the emergence of systems that incorporate these into a single, unified solution.

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Cloud Computing for the Call Center: The Next Revolution

by inContact

May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Network Foundation - Cisco 1700 Series

by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

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Configuring and Allocating Storage for Virtual Desktops

by Dell and VMware

June 09, 2011 - (Free Research) In this mediacast, you'll find out how to accurately assess storage requirements for your organization's VDI project; how to design the infrastructure to meet storage requirements; storage array features to employ to in a VDI environment; and tips and tricks for minimizing VDI's storage impact.

(WEBCAST)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully

by inContact

September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Business Skill Courseware

by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

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Webcast: Improving Contact Data Quality

by Experian QAS

May 01, 2012 - (Free Research) In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.

(WEBCAST)

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Virtualization for Mission-Critical SAP Environments

by Hewlett-Packard Company

June 22, 2011 - (Free Research) This expert e-book explains the recent trend towards running mission-critical SAP applications on virtualized servers. Read now for an overview of the current SAP virtualization landscape, as wel as detailed answers for critical SAP virtualization questions.

(EBOOK)

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IT as a driver of M&A success

by ComputerWeekly.com

March 09, 2012 - (Free Research) IT considerations are not given adequate attention or rigour in the due diligence prior to mergers and acquisitions, this report from Ernst & Young reveals.

(IT BRIEFING)

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Lowering Your IT Costs with Oracle Database 11g Release 2

by Oracle Corporation

April 15, 2010 - (Free Research) Oracle Database 11g Release 2, the second release of the award winning Oracle Database 11g, provides the foundation for IT professionals to successfully deliver more information with higher quality of service, make more efficient use of their budgets, and reduce the risk of change in data centers.

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE

by Enkata Technologies

April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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IT Courseware

by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

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Best Practices for Managing Data Center Costs via Application and Server Consolidation

by Sun Microsystems, Inc. and Intel Corporation

September 17, 2009 - (Free Research) This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control.

(WHITE PAPER)

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Dell PowerEdge Servers: The Right Choice for Collaboration

by Dell, Inc.

April 17, 2012 - (Free Research) This white paper follows the adoption of collaboration technology and explores key selection criteria for purchasing new servers. Explore platforms equipped with the performance, memory capacity, availability, and other features your collaboration workloads require.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers

by inContact

September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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FCR Done Right!

by Enkata Technologies

April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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Dell PowerEdge Servers: The Right Choice for Collaboration

by Dell, Inc. and Intel

March 06, 2012 - (Free Research) This white paper presents key findings concerning your peers' collaboration plans and explores critical factors to consider when purchasing new servers. Discover platforms designed to provide the performance, memory capacity, availability, and other features your collaboration workloads require.

(WHITE PAPER)

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Data De-duplication Experts

by Quantum Corporation

June 2008 - (Free Research) Quantum's solutions allow data de-duplication technology to become part of a complete backup and retention solution set that also includes conventional disk backup, tape, and encryption, all supported with common management tools.

(WEBCAST)

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Harness Applications to Accelerate Success

by Hewlett-Packard Limited

January 2012 - (Free Research) This white paper provides insights into getting your organisation positioned for innovation, mobility, integration, and agility. Learn why you need to include applications in your strategy to meet these objectives—and why doing so can help you realise better outcomes.

(WHITE PAPER)

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Crossroads in the Cloud: How IT Leaders and Business Stakeholders Make Smarter Decisions on Cloud Computing

by Dell, Inc. and Intel

May 2012 - (Free Research) <p>IT leaders and business stakeholders are uniting to push forth cloud computing initiatives. Though key concerns remain, the future for the cloud looks brighter than ever. Access this white paper to explore the latest cloud trends and adoption rates.</p>

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Crossroads in the Cloud: Cloud Computing Shaping Tighter Alignment Between IT and Business Stakeholders

by Dell, Inc. and Intel

May 2012 - (Free Research) IT leaders and business stakeholders are uniting to push forth cloud computing initiatives. Though key concerns remain, the future for the cloud looks brighter than ever. Access this white paper to explore the latest cloud trends and adoption rates.

(WHITE PAPER)

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How Storage Fits into the Server Selection Process

by Dell, Inc. and Intel

March 2012 - (Free Research) With the continued growth of data volumes, internal storage is becoming a key feature organizations look for in a server. This video underscores the importance of storage in your server decision and takes a closer look at one recommended 2 socket platform and its primary characteristics.

(VIDEO)

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Lights Out in a Citrix Environment

by CCSS

March 2012 - (Free Research) Access this essential resource to discover how QMessage Monitor, a message monitoring system, helped one organization complete critical processing tasks on time, eliminating the need for manual monitoring and avoiding costly downtime.

(WHITE PAPER)

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Citrix XenDesktop: Desktop Virtualization For All

by Citrix

July 2011 - (Free Research) Desktop virtualization initiatives top the priorities of most IT managers and executives. Understanding your options for virtual desktops is essential for selecting the right solution. Read this white paper to learn more about this key strategic directive and the types of desktop and application delivery models that are critical for success.

(WHITE PAPER)

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The Five Fundamentals for a Successful FCR Program

by Enkata Technologies

April 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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1 - 25 of 475 | << < 1 2 3 4 5 of 19 > >>

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