call center customer recognition - Inc.com Results for call center customer recognition

Resource Centers

Departments

Newsletters

Click below to preview:

What is RSS?

Help Me...

Sponsored Links

Software & Services Directory Home

home| browse| register| about| get listed

Results for keyword: call center customer recognition

1 - 25 of 471 | << < 1 2 3 4 5 of 19 > >>

ALL RESULTS

SOFTWARE

SERVICES AND RESELLERS

HARDWARE

RESEARCH


	Topics related to your search:

The Five Fundamentals for a Successful FCR Program

by Enkata Technologies

April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE

by Enkata Technologies

April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

How to Dramatically Speed Accounting and Business Processes

by Exact Software

March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs

by inContact

January 10, 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine: Issue 3

by SearchCRM

March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

VIEW ABSTRACT | GO TO

Business Skill Courseware

by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

GO TO DETAILED REPORT

Debunking Security Concerns with Hosted Call Centers

by inContact

September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing for the Call Center: The Next Revolution

by inContact

May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

VIEW ABSTRACT | GO TO

FCR Done Right!

by Enkata Technologies

April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Customers Get a Mobile Catalog Thanks to a New Smartphone App

by BlackBerry

April 06, 2012 - (Free Research) In this case study, learn how a wholesale supplier used BlackBerry Enterprise Server to create a custom app to help their users find the right hardware needed to complete their daily jobs.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

Adapt your contact center for increased customer satisfaction

by inContact

January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

VIEW ABSTRACT | GO TO

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices

by Oracle Corporation

January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Building the Contact Center of the Future

by inContact

May 15, 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully

by inContact

September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series

by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

GO TO DETAILED REPORT

Document Process Automation for customer orders

by Esker Inc.

January 2008 - (Free Research) This white paper focuses on DPA of order management processes governing incoming documents, and more specifically on customer orders (incoming documents also include supplier invoices).

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center

by inContact

January 2011 - (Free Research) Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

How Document Capture Can Streamline and Optimize the Document Management Process

by ABBYY

May 2012 - (Free Research) Read this expert e-guide to learn about techniques that make streamlining and optimizing document management processes easier. By implementing these strategies, your company stands a better chance of successfully banishing paper for good.

(EGUIDE)

VIEW ABSTRACT | GO TO

TestPlant Uses ABBYY OCR to Streamline Software Testing

by ABBYY

May 2012 - (Free Research) Read this brief case study to learn how one company leveraged performance testing to increase their productivity when performing data-driven testing.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

How social media drives business success

by ComputerWeekly.com

May 2012 - (Free Research) There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues.

(IT BRIEFING)

VIEW ABSTRACT | GO TO

vCenter Operations

by VMware, Inc.

March 2011 - (Free Research) Virtualisation and cloud computing are causing many organisations to take a second look at their existing management processes. This product brief discusses how one management platform distinguishes itself in a highly competitive market and reveals exclusive results from recent research on this topic.

(PRODUCT OVERVIEW)

VIEW ABSTRACT | GO TO

Delivering an Identity Service through Virtualization

by Radiant Logic, Inc.

April 2011 - (Free Research) Delivering smarter security and more customized services are at the top of any IT agenda. Both would be easier and cheaper to achieve with a common infrastructure, in what we call an identity and context service. In this paper, we’ll address how such a shared service can serve these two very different IT initiatives.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Wireless - Aironet 350 Series

by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.

(HARDWARE PRODUCT)

GO TO DETAILED REPORT

Building blocks for data center DNA

by Dell, Inc. and Intel

April 2011 - (Free Research) By simplifying and automating deployment, retargeting and provisioning workloads, and managing processes for virtualized systems, the Dell Virtual Integrated System (VIS) architecture empowers end users to access resources when they need them. Continue reading to learn more.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Meridiana Fly Meets Increased Demand for Online Bookings with Riverbed's Help

by Riverbed Technology, Inc.

November 2011 - (Free Research) Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

1 - 25 of 471 | << < 1 2 3 4 5 of 19 > >>

Get Listed on KnowledgeStorm | About KnowledgeStorm | Help

The Inc.com Software & Services Directory is a part of the KnowledgeStorm Network.
Solution & Research Index

Recent Searches 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.


TechTarget Corporate Web Site \| Media Kits \| Reprints

Try a RISK-FREE Issue of Inc. Today!

Renew | Contact Us | Current Issue

Resource Centers

Departments

Newsletters

Help Me...

Try a RISK-FREE Issue of Inc. Today!

Select Services