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How to Dramatically Speed Accounting and Business Processes

by Exact Software

March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.

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Customer Experience Exchange E-Zine: Issue 3

by SearchCRM

March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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FCR Done Right!

by Enkata Technologies

April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices

by Oracle Corporation

January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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Network Foundation - Cisco 1700 Series

by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

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Business Skill Courseware

by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

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IT Courseware

by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

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Enterprise VoIP Security: Potential Threats and Best Practices

by Global Knowledge Network, Inc.

March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software

by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

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E-Guide: Virtualization Management Best Practices for SMBS

by Dell, Inc. and Intel

March 2012 - (Free Research) In this expert e-guide, discover what you need to know about evaluating, choosing and installing virtualization management tools. Gain best practices and tips for leveraging these tools to maximize the performance of your virtual environment.

(EGUIDE)

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Storage Efficiency Best Practices: Tiering and Energy Efficiency

by Dell, Inc.

April 2012 - (Free Research) You need modern storage that is simpler, more agile, and grows along with your business. Check out this expert E-Guide to explore 8 green storage best practices that increase energy efficiency while reducing your costs.

(EGUIDE)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE

by Enkata Technologies

April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Intuit QuickBase: Increase Visibility with Web-based Project Management

by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.

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Virtual Data Centre UK E-zine Volume 1: How to build an internal, private cloud

by SearchVirtualDataCentre.co.UK

February 2012 - (Free Research) Once you make the decision to deploy the cloud, you must then make several important decisions along the way. This expert e-zine provides an in-depth overview of the cloud implementation process, covering private cloud pros and cons, selecting a service provider, and more.

(EZINE)

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E-Guide: Tips and Best Practices for a Midmarket Desktop Virtualization Deployment

by Dell and Microsoft

February 2011 - (Free Research) If your organization is among the many looking to implement desktop virtualization solutions, be sure to have a plan. This e-guide discusses the best practices on how to align technology with company goals, while staying focused on obtaining a sufficient ROI.

(EGUIDE)

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Adapt your contact center for increased customer satisfaction

by inContact

January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

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Building the Contact Center of the Future

by inContact

May 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

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E-Book: Real Solutions for Virtual Backups

by Dell and VMware

March 2011 - (Free Research) Access this e-book for a look at the latest VM backup strategies, best practices for backing up virtual servers and for using data deduplication in virtualized environments, plus much more!

(EBOOK)

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The Five Fundamentals for a Successful FCR Program

by Enkata Technologies

April 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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E-Guide: Best Practices to Boost Read/Write Performance in MPFS File Systems

by Dell, Inc. and Intel

April 2012 - (Free Research) <p>Rapid data growth has made it difficult for storage systems to support high performance computing (HPC) environments. This expert e-guide explains how multi-path network file system technology can meet HPC requirements and provides best practices for proper deployment.</p>

(EGUIDE)

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Best and Worst Practices for Exchange email archiving

by Metalogix

March 2012 - (Free Research) In this expert e-guide, discover the best and worst practices for email archiving, and review an essential checklist for ensuring that Exchange archives remain compliant.

(EGUIDE)

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One-Stop Shop: Best Practices to Streamline your Service Desk

by Nimsoft, Inc.

September 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully

by inContact

September 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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E-Guide: Best practices and ROI calculations for virtualization implementations

by Dell and VMware

May 2011 - (Free Research) Many organizations are looking to take advantage of the benefits of virtualization. However, it is important to plan ahead before your company begins virtualization implementation to ensure a seamless deployment. Access this expert e-guide for 10 best practices to follow prior to virtualization implementation.

(EGUIDE)

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Expediting E-Discovery With Intelligent E-mail and Data Archiving

by Dell, Inc.

September 2011 - (Free Research) Access this resource to learn how intelligent archiving can help you efficiently and cost-effectively store, manage and discover your data in a legally defensible manner, as well as 3 best practices for developing an effective data management approach.

(WHITE PAPER)

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