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Results for keyword: Soft Touch Collection System Software

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Optimizing the Order-to-Cash Process: Managing Documents throughout the Process

by Dolphin

October 21, 2009 - (Free Research) This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.

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Simplify Compliance and Security with NetIQ Sentinel Log Manager

by NetIQ

March 13, 2012 - (Free Research) Effective log management is essential for meeting today’s regulatory requirements and establishing a strong security foundation. In this resource, uncover an all-in-one software appliance that enables the collection, storage, analysis and management of IT infrastructure event and security logs.

(PRODUCT OVERVIEW)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices

by Oracle Corporation

January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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E-Guide: Lands' End's CIO Shares Soft-Sell Strategies for the Cloud

by Dell, Inc.

March 13, 2012 - (Free Research) This brief expert e-guide from SearchCIO.com explains how CIO Steve Cretney successfully pitched his case for a new cloud computing model at Lands' End. Read this now and also gain leadership intuition to help you sharpen your soft skills and convince your business' leaders to share your vision, too.

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Mobile banking strategies - maximise your revenues

by ComputerWeekly.com

December 06, 2010 - (Free Research) Juniper Research defines mobile banking as “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”.

(WHITE PAPER)

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From the Shop Floor to the Front Office: Taking a Fresh Look at Manufacturing ERP Options

by IQMS

April 21, 2011 - (Free Research) Selecting a supplier for manufacturing ERP solutions is more important than ever before, due to the increasingly complex set of business processes involved. Manufacturers now require the ability to share data in real time across all functional areas touching the manufacturing process. This paper takes a fresh look at manufacturing ERP options.

(WHITE PAPER)

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ALM and Agile Strategies Issue 2

by SearchSoftwareQuality.com

April 20, 2012 - (Free Research) Application lifecycle management (ALM) is what keeps the latest software tools working, and Agile ALM provides transparency and improved communications between teams and stakeholders. This exclusive e-zine discusses the latest collaboration tools for ALM and software configuration management (SCM).

(EZINE)

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Avocent Universal Management Gateway - Delivering Confidence through Connection

by Avocent

April 27, 2012 - (Free Research) You need to maintain control over your data center as it expands, regardless of where it is physically located. This white paper describes a management tool that can assist you in this process by gathering real-time data, enhancing infrastructure efficiency, and more.

(WHITE PAPER)

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BMC Mainframe Survey 2011

by ComputerWeekly.com

September 05, 2011 - (Free Research) Big businesses are planning to grow their mainframe computer capacity despite the downturn this survey of 1,347 large mainframe users worldwide by BMC Software reveals.

(IT BRIEFING)

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SearchDataBackup VMware Backup Tutorial

by Quantum Corporation

August 01, 2009 - (Free Research) Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more.

(EGUIDE)

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Deliver Extraordinary Customer Experience

by Oracle Corporation

February 01, 2010 - (Free Research) Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.

(WHITE PAPER)

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Guide to Evaluating Two-Factor Authentication Solutions

by PhoneFactor

January 06, 2012 - (Free Research) This white paper will help you choose the two-factor solution that is right for your business.

(WHITE PAPER)

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Four Things Your Server Could Tell You

by McAfee, Inc.

April 30, 2012 - (Free Research) Assessing and upgrading that server your probably the right thing to do, but your company doesn’t want to invest more money into it. And, managing systems like this can be costly. If only your server could talk and let you know if all is well or if some changes are required.

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How Micro-Electro-Mechanical systems are taking over mobile devices

by ComputerWeekly.com

February 06, 2012 - (Free Research) In this report extract Juniper Research looks at the growing use of MEMS (micro-electro-mechanical systems) in mobile devices, tables, laptops and notebooks.

(ANALYST BRIEF)

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Log management and analysis: How, when and why

by Sensage, Inc.

April 01, 2012 - (Free Research) In this presentation, we'll review how to make the most of logs to augment an organization's security posture.

(WEBCAST)

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Why Deliver Extraordinary Customer Service?

by Oracle Corporation

March 21, 2011 - (Free Research) Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life.

(WHITE PAPER)

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Business Skill Courseware

by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

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CW+: Quocirca Report: Utilising SOA in defence logistics

by ComputerWeekly.com

August 03, 2010 - (Free Research) The logistics function within the defence arena presents distinct and complex challenges which can be mitigated through the adoption of a SOA architecture.

(WHITE PAPER)

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Mobile phone app opportunities for business

by ComputerWeekly.com

December 01, 2010 - (Free Research) Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth.

(WHITE PAPER)

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10 Essential Security Policies

by Global Knowledge

May 12, 2010 - (Free Research) Writing a corporate security policy might seem complex, but ultimately it is a collection of many small policies. These ten security policies (or sub-policies) are essential to every organization, regardless of size, location, age, mission, or the product or service produced, and are presented here (in no particular order).

(WHITE PAPER)

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The global state of the project management office

by ComputerWeekly.com

May 05, 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.

(IT BRIEFING)

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An Improved LAN Management Solution that Fulfills Your Needs

by Cisco Systems, Inc.

December 31, 2010 - (Free Research) Learn about the improved version of Cisco Prime (previously CiscoWorks) LAN Management Solutions: the changes that have been made, the benefits the new product offers, and what customer challenges it seeks to solve.

(WHITE PAPER)

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Whose Fault is it Anyway? Using Compuware Abend-AID to Diagnose DB2 and WebSphere MQ Problems

by Compuware Corporation

September 03, 2009 - (Free Research) This paper discusses how you can leverage existing Abend-AID capabilities to simplify problem resolution even in these increasingly complex systems. Read this paper to learn more about diagnosing DB2 and WebSphere MQ problems with Compuware Abend-AID.

(WHITE PAPER)

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Selecting VoIP for Your Enterprise

by Global Knowledge Network, Inc.

December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.

(WHITE PAPER)

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Align policy, processes and people for efficient tax and finance operations

by IBM

October 2011 - (Free Research) Learn how to leverage advanced case management to apply analytics to detect fraud and support investigations.

(WHITE PAPER)

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