September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
August 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
August 2010 - (Free Research) There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions
February 2012 - (Free Research) This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
April 2005 - (Free Research) This document is part of the Global Knowledge Course Review Series, and the review contained will help you understand which types of information the CCNA certification exam covers.
June 2010 - (Free Research) There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance.
March 2012 - (Free Research) In this week’s Computer Weekly, Cabinet Office minister Francis Maude talks about releasing government datasets to the public and why open data will drive the next industrial revolution. We also review the latest test version of Windows 8 and see how it shapes up for tablet computers and business users and much more.
November 2010 - (Free Research) Many people are confused by Cisco’s NAT/PAT naming conventions, such as “inside local”, etc. so I have put together a few diagrams that might help.
October 2009 - (Free Research) In this Quest white paper, get the answers to your authentication questions to help make an informed decision when adopting two-factor authentication for your company. Be ready when two-factor authentication becomes the norm. Read this white paper today.
August 2010 - (Free Research) The average small business is becoming highly dependent on multiple forms of digital communications, but the technology choices are increasingly complex and come at a cost.
January 2012 - (Free Research) This white paper reviews the results from a survey of 200 IT professionals that can help you optimize your cloud’s security. Key findings suggest that security plays a foundational role in the decision to implement a private cloud, protecting platform and infrastructure resources are top concerns and security drives outsourcing decisions.
April 2012 - (Free Research) Read this expert e-guide to learn how to successfully manage your ERP systems with one cohesive plan as your organization becomes more complex. Review five best practices that can help you get the most from your ERP solution.
December 2008 - (Free Research) Virtualized iSCSI SANs are increasingly being chosen for virtual data center deployments because they help simplify storage management and help overcome performance, scalability and cost barriers of traditional SAN architectures.
July 2011 - (Free Research) Review this informative paper and uncover the 7 essential SOA practices that can help your company gain competitive advantage and increase revenues.
October 2011 - (Free Research) In this white paper you'll learn how to review the common causes of application downtime and discusses new technologies available to help avoid increasing costs during this downtime.
October 2011 - (Free Research) <p>Transitioning to the cloud can introduce many security risks and data privacy challenges. This white paper provides key insights on how to evaluate cloud technology vendors so you can maximize your security in your new environment. Review a series of questions asked to nine cloud vendors and uncover what they reveal about current offerings.</p>
April 2012 - (Free Research) IT environments have been evolving in the past few years and as a result, CIOs are struggling to effectively manage and design their storage infrastructures. This podcast reviews the top challenges one of your peers is facing and how they are overcoming these issues by leveraging a tiered storage approach.
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