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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc.

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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S3 Control: Adding Control to Change Management

by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

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Windows 7 and AppLocker

by Global Knowledge

January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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One-Stop Shop: Best Practices to Streamline your Service Desk

by Nimsoft, Inc.

September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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Password Management Survey

by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™

by PistolStar, Inc.

August 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

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Pragmatic ITIL: Bridging the Gulf between Theory and Practice

by Nimsoft, Inc.

January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers

by inContact

September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Mastering Problem Management

by Global Knowledge

August 2010 - (Free Research) There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software

by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

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Best Practices for Mobile Device Management

by GroupLogic

February 2012 - (Free Research) This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.

(EGUIDE)

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The global state of the project management office

by ComputerWeekly.com

May 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.

(IT BRIEFING)

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Information Governance Online Symposium -- E-discovery and the Cloud

by SearchCompliance.com

November 2011 - (Free Research) The cloud has the potential to radically change e-discovery. Cloud applications can help data integration and reporting, and eliminate redundancy and disparate data management apps in the enterprise. However, the cloud also increases security risks and introduces some loss of data control.

(VIRTUAL SEMINAR)

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Virtualization and PCI-DSS: Security, Operations & Architecture Aligned for Compliance

by HyTrust

April 2011 - (Free Research) As an IT pro, you are well aware of the importance of providing a secure environment and protecting end-user data. This webcast showcases how a third-party organization can provide you with the necessary techniques and tools to protect credit card data to meet the standard data protection requirements.

(WEBCAST)

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Optimizing the Data Center with Energy Efficient Servers

by Dell, Inc. and Intel

June 2009 - (Free Research) The Dell Energy Smart architecture provides a comprehensive, system-wide approach to balancing performance and energy use in new 11th-generation Dell PowerEdge servers - capabilities that are critical to simplifying IT and meeting the power and cooling challenges of enterprise data centers.

(WHITE PAPER)

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Case Study: Industrial Measurement Company Cuts Power and Cooling Costs By 50% With Intelligent System

by Dell, Inc. and Intel

April 2012 - (Free Research) <p>This case study showcases a highly efficient cooling system that enables significant data center savings. Learn more about this platform and hear from one company that implemented it here.</p>

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Quantifying the Business Value of VMware View - Webcast

by VMware, Inc.

February 2012 - (Free Research) Many enterprises have discovered that the use of virtualization to support desktop workloads creates a range of significant benefits. This VMware sponsored webcast with IDC will provide both quantitative measurement of the business value -- defined as the expected ROI -- and qualitative analysis associated with the use of VMware View™.

(WEBCAST)

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Measuring Employee Performance the Right Way

by SuccessFactors

April 2012 - (Free Research) This white paper explores employee performance in today's organizations and examines how poor data analysis is contributing to percentage increases. Discover the right way to measure performance by ensuring data validity through key tactics and realize how accurate measurements can help drive business success.

(WHITE PAPER)

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New ways of working - Microsoft’s ‘mobility’ ofﬁce

by ComputerWeekly.com

June 2010 - (Free Research) There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE

by Enkata Technologies

April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Three New Year’s Resolutions that Distributors Should Stick With

by Epicor Software Corporation

April 2012 - (Free Research) <p>Recent trends in the distribution industry are forcing companies to continually re-evaluate their processes and think more strategically about their business decisions. Read this white paper to find three goals your distribution company should definitely stick to in the upcoming year to ensure success.</p>

(WHITE PAPER)

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Transforming Application Development: Bringing Dev and Test Closer Together with Application Lifecycle Intelligence (ALI)

by Hewlett-Packard Company

April 2012 - (Free Research) Join today's webcast to learn how to increase both predictability and collaboration and gain insights that make application development and testing more efficient, agile and quality-oriented by connecting application lifecycle management (ALM) systems with development tools and developers' integrated development environments (IDEs).

(WEBCAST)

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Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise

by LEGACY - DO NOT USE - Insight

June 2008 - (Free Research) For every area of your datacenter, Sun Professional Services has created a tailored assessment service.

(WHITE PAPER)

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Tactics in Optimizing Virtual Machine Disk IOPS: The Essential Series

by Diskeeper Corporation

August 2011 - (Free Research) Nearly every virtual environment holds some mistakes. From large to small, many poor practices are incorporated into an environment’s designs and often go unnoticed. This resource explores the following areas you should focus your attention to with virtual environments: processing and memory, configurations, storage, and more.

(WHITE PAPER)

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Case study: Microsoft Dutch HQ glimpses the future

by ComputerWeekly.com

June 2010 - (Free Research) Microsoft has turned its Dutch headquarters into a radical experiment which the company believes could point the way to the future of the workplace. Its office at Schiphol airport has done away with dedicated desks and offices and it has given employees the freedom to chose where, when and how they work.

(WHITE PAPER)

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1 - 25 of 460 | << < 1 2 3 4 5 of 19 > >>

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