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S3 Control: Adding Control to Change Management

by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc.

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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Windows 7 and AppLocker

by Global Knowledge

January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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One-Stop Shop: Best Practices to Streamline your Service Desk

by Nimsoft, Inc.

September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™

by PistolStar, Inc.

August 26, 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

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Password Management Survey

by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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Pragmatic ITIL: Bridging the Gulf between Theory and Practice

by Nimsoft, Inc.

January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers

by inContact

September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software

by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

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Mastering Problem Management

by Global Knowledge

August 2010 - (Free Research) There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions

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How They Do It in Switzerland…Outsource the Code, Insource the Quality: McCabe IQ Analyzes and Visualizes Software Quality in Critical International Financial Systems

by McCabe Software, Inc.

April 2012 - (Free Research) Given the competitive marketplace, evaluating source code analysis tools can be overwhelming. This case study highlights one recommended offering, the quality indicators it provided, and the results one organization achieved after implementing it.

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Best Practices for Mobile Device Management

by GroupLogic

February 2012 - (Free Research) This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.

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ALM and Agile Strategies E-Zine Issue 1

by SearchSoftwareQuality.com

February 2012 - (Free Research) Using modern-day Agile techniques such as automation and cloud hosting solutions, today’s IT leaders have opportunities to reap better returns on their ALM investments. In this issue, experts will share source code control system automation strategies, hosting options for code repositories and trends in requirements management tools.

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Tools to unit test your JavaScript

by IBM

April 2012 - (Free Research) While unit testing your JavaScript can be challenging, developers agree that it is becoming an increasingly important task. This white paper reviews three popular tools that you can leverage to ease the testing process and mitigate common challenges.

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How To Use Open Source Safely In The Enterprise

by FuseSource

October 2010 - (Free Research) Deploying open source projects safely and successfully in an enterprise environment requires thorough understanding and careful evaluation of each project. Read this paper to learn about the benefits, defining characteristics, and requirements for enterprise use of open source software technology.

(WHITE PAPER)

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Gap Analysis: The Case for Data Services

by Red Hat

April 2012 - (Free Research) Read this white paper to fully understand the need for data services in today’s organizations. Then, learn why the best approach to fulfilling your data services needs might come in form of open source SOA – a cost-effective strategy for seamlessly integrating data services into your business.

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Tip Guide: Strategies for Scaling Agile Beyond Simple Code and Deploy Environments

by CollabNet

April 2012 - (Free Research) Read this expert article to find best practices for keeping your iteration and release cycles in sync even as your Agile development projects becoming increasingly complex.

(EGUIDE)

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Security Log Analysis: Saving the World, One Company at a Time

by Global Knowledge

September 2011 - (Free Research) Having a security log monitoring process in place can help your organization detect intrusions before they happen or minimize the damage of attacks. Access this exclusive resource for 10 tips to an effective security monitoring process.

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AQS, Inc. Major Software Delivery Lifecycle Improvements at AQS, Inc. with StarTeam

by Micro Focus

May 2012 - (Free Research) When software company AQS, Inc. needed to build consistency in their source code management and automate change processes they leveraged a change and configuration management system. Read this case study to learn the benefits they were able to achieve.

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Development Testing For Agile Environments

by Coverity

November 2011 - (Free Research) While Agile development is designed to increase efficiency, it can also introduce risk as testing cycles get condensed and serious bugs can get overlooked. In this whitepaper, learn how Coverity can help you assure the quality, security and safety of your code in Agile or hybrid development environments.

(WHITE PAPER)

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Security in the Era of Big Data: New Tactics and Strategies

by RSA, The Security Division of EMC

April 2011 - (Free Research) In this resource, industry analyst firm, Enterprise Management Associates (EMA) examines the convergence of the growth on security-relevant data and the opportunity to realize a new level of effectiveness though data-drive response. View now for insight into the rise of data-driven security including data-driven sources, tactics and strategy.

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Return on Investment in EHRs

by HP & Intel

September 2011 - (Free Research) Meaningful use is only the beginning: Efficiency and more –appropriate coding bring savings and increase revenues. This white paper discusses features and benefits of an EHR system, government incentives, sources for ROI as well as building the business case for EHR.

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Forrester Report: Development Testing: A New Era In Software

by Coverity

November 2011 - (Free Research) In August 2011, Forrester Consulting surveyed over 200 leading IT firms in North America and Europe to answer the question, “What are the implications of expanding testing in development, and what does it mean to development quality?”. Read this report to see the results.

(WHITE PAPER)

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Connectivity in context: Deliver application integration in days

by IBM

December 2011 - (Free Research) This white paper offers a rapid, flexible and simple approach to connect your enterprise and cloud applications in mere days.

(WHITE PAPER)

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5 Steps to Proactive Risk Management: Transitioning Your Security Posture from Reactive to Predictive

by Q1 Labs

April 2012 - (Free Research) Learn how to leverage and extend the value of security intelligence to automate risk management functions in mission critical areas including network and security configuration, compliance management and vulnerability assessment. View now to uncover 5 steps to proactive risk management to change your security posture from reactive to predictive.

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