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Results for keyword: Help Desk Service Level Agreement

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Provergent Suite - Telecom Order & Inventory Software

by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

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S3 Control: Adding Control to Change Management

by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

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Manage User Identities Efficiently to Help Increase Administrator and User Productivity, While Facilitating Compliance Initiatives

by IBM

January 10, 2011 - (Free Research) When IT resources are pulled into drawn-out identity management tasks such as service level agreements, internal policies, etc., it means less time developing high-value innovations for future agency initiatives. Read this white paper and see how IBM can help your federal agency centralize and automate your repetitive processes.

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Why Third Party Data Storage Maintenance is Right for You

by MSDI

July 07, 2011 - (Free Research) Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.

(WHITE PAPER)

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Password Management Survey

by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc.

June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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Pragmatic ITIL: Bridging the Gulf between Theory and Practice

by Nimsoft, Inc.

January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

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One-Stop Shop: Best Practices to Streamline your Service Desk

by Nimsoft, Inc.

September 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

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Accelerate Deployment and Enhance Productivity with Unified Communications

by Cisco Systems, Inc.

February 2012 - (Free Research) Access this resource to learn about a comprehensive unified communications solution that will help you facilitate easy collaboration every time, from any workspace.

(WHITE PAPER)

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The Power of Virtualization: Service Level Automation

by Dell and VMware

May 2010 - (Free Research) This series examines some of the implications of virtualization for small and medium-sized businesses. In this note, we examine opportunities to leverage virtualization to automate service level management.

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Blueprint for Cloud-Based eDiscovery

by Guidance Software, Inc.

April 2012 - (Free Research) <p>In this resource, uncover a blueprint for bringing eDiscovery in house via the cloud. This guide is set to serve as a framework for cloud computing security, privacy, control, risk, and cost concerns for corporations and law firms utilizing eDiscovery.</p>

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Network Performance Management Comes of Age

by Riverbed Technology, Inc.

April 2012 - (Free Research) Riverbed Cascade is a new type of tool that incorporates traffic monitoring, packet capture and protocol analysis to provide an application-aware view of the network. Download this white paper from NetMedia to learn how Riverbed Cascade can help to solve your IT performance challenges.

(WHITE PAPER)

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Increasing Availability and Improving Performance of Your WebSphere Infrastructure

by CA Technologies.

November 2008 - (Free Research) Companies are successfully leveraging IBM's Smart SOA™ Approach based on IBM's experience of working with more than 6550 customers worldwide.

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Accelerating Revenue through Carrier Ethernet Service Differentiation

by InfoVista Corporation

March 2011 - (Free Research) Communication Service Providers (CSPs) face significant challenges compared to their traditional business models built upon selling voice and data services over dedicated-circuit networks.

(WHITE PAPER)

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Windows 7 and AppLocker

by Global Knowledge

January 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

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Case Study: Quantum Data Deduplication Solution Provides IFB with Complete Return on Investment in Only Four Weeks

by Quantum Corporation

June 2009 - (Free Research) How does a dynamic U.K. business get its large customers to entrust it with their data? The answer is to deploy a Quantum data deduplication solution. By implementing a comprehensive disk-to-disk-to-tape (D2D2T) backup and restore infrastructure based on the Quantum DXi-Series..

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DataShare

by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

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CIO Tech Dossier: Application Performance Management: The End User is King

by CA Technologies.

May 2012 - (Free Research) Access this resource to discover the ways that application performance management (APM) creates an agile IT environment that offers measurable benefits, including improved end-user satisfaction, increased efficiency, and greater support of business objectives.

(WHITE PAPER)

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From On-Premise to Cloud: Hybrid Data Protection

by CA ARCserve

May 2012 - (Free Research) The CA ARCserve® Family of Products provides a complete hybrid data protection solution using traditional backup, disk snapshots, replication and high availability to protect your physical and virtual servers locally and in the cloud. Check out this 2-minute webcast to learn more.

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Get Maximum Performance Out of Your Oracle E-Business Suite

by Oracle Corporation

April 2012 - (Free Research) This paper describes an optimized architecture for deploying Oracle® E-Business Suite using Oracle's Sun servers and disk storage, and utilizing leading database, virtualization, and clustering technology from Oracle.

(WHITE PAPER)

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Integrated High Performance Disk-to-Disk Backup for Oracle Exadata

by Oracle Corporation

June 2011 - (Free Research) Read this Oracle white paper for expert insight into disk-to-disk backup for the Oracle Exadata Database Machine with the Sun ZFS storage appliance.

(WHITE PAPER)

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Virtual Data Centre UK E-zine Volume 1: How to build an internal, private cloud

by SearchVirtualDataCentre.co.UK

February 2012 - (Free Research) Once you make the decision to deploy the cloud, you must then make several important decisions along the way. This expert e-zine provides an in-depth overview of the cloud implementation process, covering private cloud pros and cons, selecting a service provider, and more.

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The Business Value of Post Warranty Contracts

by Hewlett-Packard Company

November 2011 - (Free Research) <p>Support contracts are becoming crucial aspects of IT management as IT environments are becoming increasingly sophisticated. Examine the trends propelling the support services market, and discover the importance of continuing post-warranty support.</p>

(WHITE PAPER)

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™

by PistolStar, Inc.

August 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

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The Impact of E.U. Internet Copyright Regulations on Early-Stage Investment

by ComputerWeekly.com

February 2012 - (Free Research) This study from Booz&Co reveals industry concerns that anti-piracy measures will deter venture capital organisations from investing in internet start-ups.

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