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	Topics related to your search: Help Desk and Call Management \| Business Intelligence Solutions \| IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) \| Mobile Device Management \| Wireless Technologies and Mobile Computing \| Customer Service (General) \| Call Center Management \| Business Process Management (BPM) \| Compliance Management/ Sarbanes-Oxley Compliance \| On-line Customer Support

Driving IT help desk efficiency with customer-centric remote support

by Citrix Online - GotoAssist

May 01, 2008 - (Free Research) Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.

(WHITE PAPER)

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BridgeTrak Version 8.0 - Help Desk Ticket tracking

by ScriptLogic Corporation

April 10, 2009 - (Free Research) If you are looking to improve the efficiency of your help desk, BridgeTrak Suite offers comprehensive trouble ticket tracking that is intuitive, customizable and scalable to meet the needs of your business.

(TRIAL SOFTWARE)

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Desktop Authority Password Self-Service Version 4.1.1

by ScriptLogic Corporation

April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.

(TRIAL SOFTWARE)

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Analyzing the Total Cost of a Global Service Desk

by CompuCom Systems, Inc.

April 01, 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.

(WHITE PAPER)

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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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Crossing the Chasm Between the Service Desk and Operations

by BMC Software, Inc

June 15, 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.

(WHITE PAPER)

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How to Cut BlackBerry Support Costs by 25 to 50%

by Zenprise

February 13, 2009 - (Free Research) Read this paper to find out how Zenprise MobileManager uses automation to help improve end user support quality without increasing staff or IT spending to keep up with the exponential growth of mobile email usage across enterprise organizations.

(WHITE PAPER)

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Call Center Suite SearchCRM.com Product Directory

by SearchCRM

February 27, 2009 - (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market.

(WHITE PAPER)

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3 Best Practices for Reducing Exchange Downtime

by AppAssure Software

March 02, 2009 - (Free Research) Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange.

(WHITE PAPER)

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Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities

by BlackBerry

November 2007 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.

(WEBCAST)

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Becoming Proactive In Application Performance Management

by Compuware Corporation

January 2009 - (Free Research) Compuware Corporation commissioned Forrester Consulting to survey 389 global technology decision-makers actively involved in application performance management (APM) to assess the effectiveness of their processes and the technologies they employ. This paper has the results.

(WHITE PAPER)

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Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution

by Nuance

December 2008 - (Free Research) This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.

(PODCAST)

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The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript

by Citrix Online - GotoAssist

June 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.

(PRESENTATION TRANSCRIPT)

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Selecting a remote support solution to meet your needs

by Citrix Online - GotoAssist

June 2009 - (Free Research) In this podcast, our expert offer tips on selecting the right vendor, solution and service to meet your remote support needs.

(PODCAST)

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The potential ROI of a remote support solution via the SaaS model

by Citrix Online - GotoAssist

June 2009 - (Free Research) This webcast will address the real dollar savings of using this model and the potential for ROI.

(WEBCAST)

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Employee Productivity Suite: SpeechAttendant®/OpenSpeechAttendant™

by Nuance

February 2009 - (Free Research) By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.

(ARTICLE)

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Information Security: DataDrain - How DLP tools can mitigate incidents and offer insight into where data lives

by Symantec Corporation

September 2008 - (Free Research) Data Loss prevention products help companies understand where their sensitive data is located, where it's going, how it is being used; they can also sometimes enforce protective policies.

(WHITE PAPER)

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SharePoint E-Zine Volume 10: Quantifying the Success of Your SharePoint Governance Policy

by SearchWinIT

May 2009 - (Free Research) Get expert advice in this month's issue on how to convince top management that SharePoint governance should be a top priority. Find out how to create a multidimensional strategy to monitor all of SharePoint's moving parts, and learn three approaches for document management systems integration.

(EZINE)

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Managing Risk through Financial Processes: Embedding Governance, Risk and Compliance

by SAP America Inc

November 2008 - (Free Research) To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged the importance of cost and efficiency..

(ANALYST REPORT)

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HP sample configurations for the HP and SAP Virtualization solution

by Hewlett Packard Company and Intel

April 2009 - (Free Research) The SAP Virtualization solution block has a number of recommended configurations. In addition to being optimized for form factor, the configurations bring out the unique features provided by the selection of HP ProLiant servers and the options they contain.

(WHITE PAPER)

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JReport 9

by Jinfonet Software

June 2009 - (Free Research) Enterprises rely on timely, accurate information to manage business operations, identify risk, improve productivity, and increase profitability.

(TRIAL SOFTWARE)

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JIRA 3.13 -- Bug and Issue Tracking Software Trial Demo

by Atlassian

April 2009 - (Free Research) JIRA lets you prioritize, assign, track, report and audit your issues, whatever they may be -- from software bugs and help-desk tickets to project tasks and change requests. More than just an issue tracker, JIRA is an extensible platform that you can customize to match to your business processes. Try JIRA free for 30 days now.

(DEMO)

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eBook - Email Archiving: Planning, Policies and Product Selection - Chapter 1: Email-Archiving Project Roadmap

by SearchExchange

June 2009 - (Free Research) Get the fundamentals of email archiving from start to finish in this e-book, “Email Archiving: Planning, policies and product selection.” Each chapter of this e-book will guide IT managers through the individual phases of the email-archiving project process.

(EBOOK)

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DevTest Studio

by TechExcel

June 2009 - (Free Research) From test case creation, planning and execution through defect submission and resolution, DevTest Studio tracks and manages the complete quality lifecycle.

(TRIAL SOFTWARE)

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Proactive PC Support Improves Service and Lowers Total Cost of Ownership

by Intel Corporation

January 2009 - (Free Research) Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.

(WHITE PAPER)

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