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Debunking Security Concerns with Hosted Call Centers

by inContact

September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc.

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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S3 Control: Adding Control to Change Management

by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

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Windows 7 and AppLocker

by Global Knowledge

January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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One-Stop Shop: Best Practices to Streamline your Service Desk

by Nimsoft, Inc.

September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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Provergent Suite - Telecom Order & Inventory Software

by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

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Password Management Survey

by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™

by PistolStar, Inc.

August 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

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Pragmatic ITIL: Bridging the Gulf between Theory and Practice

by Nimsoft, Inc.

January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

(WHITE PAPER)

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Mastering Problem Management

by Global Knowledge

August 2010 - (Free Research) There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions

(WHITE PAPER)

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SearchDataBackup VMware Backup Tutorial

by Quantum Corporation

August 2009 - (Free Research) Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more.

(EGUIDE)

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Best Practices for Mobile Device Management

by GroupLogic

February 2012 - (Free Research) This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.

(EGUIDE)

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Avoidable Mistakes that Compromise Cooling Performance in Data Centers and Network Rooms

by APC by Schneider Electric

December 2003 - (Free Research) Access this exclusive resource to learn how to avoid mistakes when installing cooling systems and racks in data centers or network rooms. This paper examines these typical mistakes, explains their principles, quantifies their impacts, and describes simple remedies.

(WHITE PAPER)

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New ways of working - Microsoft’s ‘mobility’ ofﬁce

by ComputerWeekly.com

June 2010 - (Free Research) There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance.

(WHITE PAPER)

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Dell PowerEdge R515 servers delivered high-availability performance for 500+ users with plenty of room for growth

by Dell and Microsoft

May 2011 - (Free Research) This white paper explores the key components of a highly available architecture. Find out how one specific configuration performed and discover the essential steps required to implement it.

(WHITE PAPER)

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Gartner: Five trends that will affect your cloud strategy

by ComputerWeekly.com

April 2012 - (Free Research) Businesses need to keep a close eye on the evolution of cloud based services to avoid wasting money and missing out on business opportunities.

(ANALYST BRIEF)

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This is Not Your Father’s Server Room: How to plan a next-generation server room for today’s small to midsize business

by Dell, Inc. and Intel

June 2011 - (Free Research) This white paper discusses a gradual approach to building a new server room. Find out key factors to consider as you proceed with your initiative, such as site selection and size, energy, backup, and more.

(WHITE PAPER)

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This is Not Your Father's Server Room

by Dell, Inc. and Intel

August 2011 - (Free Research) Aging server rooms can cause serious breakdowns in computing capacity, but the damage to relationships and revenue can be especially great for a small to medium-sized business. Take a look at this comprehensive resource to learn the key considerations for updating your server room, specifically tailored for the small to medium-sized business.

(WHITE PAPER)

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CW+ Casio research: The meeting room marathon - a waste of corporate time ?

by ComputerWeekly.com

July 2010 - (Free Research) Meeting room technology problems are a genuine and largely ignored burden on large British organisations - a single IT manager is called upon to solve 447.2 incidents a year per company.

(WHITE PAPER)

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Gartner: Deploying iPads on the corporate network

by ComputerWeekly.com

March 2012 - (Free Research) Tim Zimmerman, Gartner research director offers some practical advice to organisations wanted to use iPads on their corporate wireless networks.

(ANALYST BRIEF)

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BI Trends and Strategies E-Zine Issue 4

by SearchBusinessAnalytics

April 2012 - (Free Research) This edition of BI Trends & Strategies features a lead article by SearchCIO.com's Linda Tucci, who offers a helping hand in the quest to dismantle the dreaded data silo. The second piece outlines mobile BI, including a reference to Apple's iPad, and the final article delves into the world of performance management.

(EZINE)

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CW+: Quocirca report: Enterprise performance management cycle 2

by ComputerWeekly.com

August 2010 - (Free Research) In February 2009, Quocirca interviewed 800 individuals across 8 geographies for their views on, and usage of, enterprise performance management (EPM) tools and processes.

(WHITE PAPER)

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Top 10 Virtualization Tools

by Dell, Inc. and Intel

March 2012 - (Free Research) This article covers the top 10 tools available to help make virtualization management easier.

(TECHNICAL ARTICLE)

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The Cloud Backup Toolkit: In-depth Tools to Evaluate Your Cloud Backup Opportunity

by Asigra

December 2011 - (Free Research) Get help deciding if your company can benefit from offering cloud backup and recovery services, and also find tools to help you select a platform vendor that will help you in your venture.

(WHITE PAPER)

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Expert tips for shop floor quality control

by IQMS

April 2012 - (Free Research) This e-guide features two shop-floor quality-control articles from our award-winning editorial team. Read on to learn critical advice for increasing your manufacturing without compromising compliance or quality.

(EGUIDE)

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