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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc.

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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S3 Control: Adding Control to Change Management

by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

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Windows 7 and AppLocker

by Global Knowledge

January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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One-Stop Shop: Best Practices to Streamline your Service Desk

by Nimsoft, Inc.

September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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Password Management Survey

by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™

by PistolStar, Inc.

August 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

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Pragmatic ITIL: Bridging the Gulf between Theory and Practice

by Nimsoft, Inc.

January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers

by inContact

September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Mastering Problem Management

by Global Knowledge

August 2010 - (Free Research) There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software

by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

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Best Practices for Mobile Device Management

by GroupLogic

February 2012 - (Free Research) This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.

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Presentation Transcript: Data Deduplication FAQ

by Quantum Corporation

August 2010 - (Free Research) Join Founder and Lead Analyst of DCIG, Jerome Wendt, as he answers the most common data deduplication questions he’s hearing today – including the technology’s benefits, dedupe products to watch out for, target dedupe on a virtual tape library and more.

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E-Book: Virtualizing Your Infrastructure - Selecting Server Hardware for Virtualization

by Dell, Inc. and Intel

February 2012 - (Free Research) Choosing the right server hardware to maximize virtualization benefits is an important investment. To gain the high consolidation ratios you're after, you need powerful-enough hardware to support your workloads and applications. In this expert ebook, explore the hardware consideration to keep in mind as you virtualize.

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Coraid EtherDrive Storage is ESG Lab Proven

by Coraid

March 2011 - (Free Research) This ESG lab review explores the results from hands-on testing of an emerging SAN solution designed to meet today's growing storage challenges. In this paper, learn how this integrated technology can deliver an unprecedented price-performance ratio while maintaining easy installation and simplified management.

(WHITE PAPER)

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Introduction to Red Hat Storage Architecture

by Red Hat

February 2012 - (Free Research) This white paper introduces a scale-out NAS software solution for cloud environments designed to meet unstructured data requirements and provide a high-performance, virtualized and centrally managed storage pool. Able to scale both capacity and performance, you'll be able to achieve an unprecedented price/performance ratio without compromise.

(WHITE PAPER)

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New ways of working - Microsoft’s ‘mobility’ ofﬁce

by ComputerWeekly.com

June 2010 - (Free Research) There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance.

(WHITE PAPER)

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Computer Weekly – 24 April 2012: Are CIOs earning credibility in the boardoom?

by ComputerWeekly.com

April 2012 - (Free Research) This week’s Computer Weekly examines research that suggests CEOs want to invest in IT more than ever, but still see CIOs as technical experts and not business people. We review SQL Server 2012 and ask if Microsoft's database software is catching its competitors as well as concluding our Buyer's Guide to data security.

(EZINE)

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VMware vSphere 4.1 and the Intel Xeon Processor E7 Family

by Dell, Inc. and Intel

August 2011 - (Free Research) Data center virtualization is continuing to grow as a mission-critical strategy for scaling performance and capacity, but doing so necessitates a powerful virtualization platform. Read this exclusive white paper for a comprehensive overview of one of the premier virtualization platforms available on the market.

(WHITE PAPER)

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New Power for Turbo-Charging the Efficient Data Center

by Dell, Inc. and Intel

March 2010 - (Free Research) The value of data center virtualization continues to grow. This white paper discusses the features and benefits of the Intel Xeon 7500 series processor combined with Dell PowerEdge servers and VMware® vSphere™.

(WHITE PAPER)

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Data Deduplication FAQ

by Quantum Corporation

August 2010 - (Free Research) Join Founder and Lead Analyst of DCIG, Jerome Wendt as he answers the most common data deduplication questions he’s hearing today – including the technology’s benefits, dedupe products to watch out for, target dedupe on a virtual tape library and more.

(PODCAST)

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Data Deduplication FAQ Podcast

by Quantum Corporation

May 2008 - (Free Research) This expert Podcast, featuring Jerome Wendt, President and Lead Analyst of DCIG, Inc. puts an end to the confusion by offering insights to the most commonly asked questions he hears in the field today.

(PODCAST)

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Case study: Microsoft Dutch HQ glimpses the future

by ComputerWeekly.com

June 2010 - (Free Research) Microsoft has turned its Dutch headquarters into a radical experiment which the company believes could point the way to the future of the workplace. Its office at Schiphol airport has done away with dedicated desks and offices and it has given employees the freedom to chose where, when and how they work.

(WHITE PAPER)

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DataShare

by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

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How to manage a mobile phone fleet

by ComputerWeekly.com

November 2010 - (Free Research) The expectations, working methods and tools used by employees in all organisations have changed as a result of advances in communications technologies.

(WHITE PAPER)

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CW+ Roundtable: IT fights back to deliver business-related benefits

by ComputerWeekly.com

July 2010 - (Free Research) There is no question that the past two financial years have been tough – IT budgets have been cut and IT managers have been under pressure to deliver more for less. But attitudes are changing, things are looking up and there’s a renewed sense of optimism within IT departments.

(WHITE PAPER)

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1 - 25 of 459 | << < 1 2 3 4 5 of 19 > >>

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