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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc.

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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S3 Control: Adding Control to Change Management

by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

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Windows 7 and AppLocker

by Global Knowledge

January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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One-Stop Shop: Best Practices to Streamline your Service Desk

by Nimsoft, Inc.

September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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Password Management Survey

by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™

by PistolStar, Inc.

August 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

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Pragmatic ITIL: Bridging the Gulf between Theory and Practice

by Nimsoft, Inc.

January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers

by inContact

September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Mastering Problem Management

by Global Knowledge

August 2010 - (Free Research) There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software

by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

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Best Practices for Mobile Device Management

by GroupLogic

February 2012 - (Free Research) This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.

(EGUIDE)

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Case Study: Lime Pictures Implements its Vision with Quantum StorNext

by Quantum Corporation

June 2009 - (Free Research) This case study highlights the challenges faced by an independent production company and the benefits achieved through the adoption of Quantum's StorNext digital workflow solution.

(CASE STUDY)

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Smart Organisations

by ComputerWeekly.com

October 2011 - (Free Research) Download this report to learn how your organisation can use smart technology to drive innovation and enhance your competitive position, without breaking the bank.

(WHITE PAPER)

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Accenture Technology Vision 2012

by ComputerWeekly.com

January 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.

(IT BRIEFING)

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Rethinking Managed Print Services (MPS)

by ComputerWeekly.com

November 2011 - (Free Research) This paper from Quocirca outlines the need for Managed Print Services (MPS) and why organisations that are operating a heterogeneous print environment should consider an independent MPS provider to proactively manage and transform their print infrastructure.

(ANALYST REPORT)

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Seeing the Big Picture: A Corporate Guide to Better Decisions through IT

by SAP America, Inc.

September 2009 - (Free Research) Executives at small and midsize companies are making critical business decisions every day based on the information available to them. This information can come from a variety of sources: opinions from peers and colleagues; a personal sense of intuition or business judgment; or data derived internally or externally to the organisation.

(WHITE PAPER)

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Maria Parham Medical Center - Meeting The Challenges of Long-Term Storage

by Iron Mountain

March 2012 - (Free Research) This case study outlines the Maria Parham Medical Center's selection for its scalability, cost-efficiency and comprehensive management of all aspects of storage, maintenance and data restoration. They now have the peace of mind that all medical images in its PACS are safely archived and easily recoverable.

(CASE STUDY)

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New ways of working - Microsoft’s ‘mobility’ ofﬁce

by ComputerWeekly.com

June 2010 - (Free Research) There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance.

(WHITE PAPER)

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The Total Economic Impact Of Syncsort DMExpress™

by Syncsort

February 2012 - (Free Research) This Forrester Research Inc. research report examines the total economic impact and potential return on investment (ROI) of extract, transform and load (ETL) software.

(WHITE PAPER)

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Make smarter decisions with predictive analytics

by Sybase, an SAP company

June 2011 - (Free Research) In this paper, discover how Sybase IQ infuses organizations with fast, flexible access to information and analytics. Explore trends, forecast supply chain inventories more accurately, and optimize marketing results in ways you never thought possible.

(WHITE PAPER)

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Maximize Your Storage Spend by Doing More with Less - Transcript

by Red Hat

February 2012 - (Free Research) Download this presentation transcript to discover how to free yourself from vendor lock-in by expensive proprietary storage hardware companies, and learn how you can take advantage of today's new wave of storage buying. Find out how you can do more with your existing storage and spend less time and money to accommodate changing workloads.

(PRESENTATION TRANSCRIPT)

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10 Best Practices for Making Video Part of Your Collaboration Strategy

by LifeSize

August 2011 - (Free Research) This resource describes the benefits of incorporating video collaboration as a standard business practice which can result in tighter employee and business partner relationships, increased productivity, faster decision-making and many more lucrative benefits.

(WHITE PAPER)

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Windows 2003/2000/XP Security Architecture Overview

by Global Knowledge Network, Inc.

June 2005 - (Free Research) Windows 2003 Server, its workstation cousin Windows XP, and its predecessor, Windows 2000, all bring substantial advances in both reliability and security compared to Windows NT 4.0. This briefing lays out the main security features of the Windows 2003 operating system family, and put them together into a "big picture" context.

(WHITE PAPER)

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Brian Madden’s Notes on Storage for Desktop Virtualization Video

by NetApp

July 2010 - (Free Research) While desktop virtualization and VDI are certainly becoming trendy, the reality today is that properly designing a system is still complex and a source of worry and confusion for many architects.

(VIDEO)

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Brian Madden’s Notes on Storage for Desktop Virtualization Podcast

by NetApp

(PODCAST)

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