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Results for keyword: Help Desk Case Study

1 - 25 of 471 | << < 1 2 3 4 5 of 19 > >>

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	Topics related to your search: Help Desk and Call Management \| Availability, Performance and Problem Management \| Virtualization \| Data Center Management \| IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) \| Storage Management \| Application Management and Maintenance \| Enterprise Systems Management \| Customer Service (General) \| Network Management

SPRINT Enables Intelligent Enterprise

by Hewlett-Packard Company

November 01, 2011 - (Free Research) Every CIO would like to improve IT services and streamline service desk processes. Access this case study to learn how the IT department at Sprint Nextel Corporation did just that, reducing service desk incidents from 300 to 45 and slashing critical events by 20%.

(CASE STUDY)

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VDI Done Differently: A Case Study - Town of Lincoln, Massachusetts

by Virtual Computer, Inc.

May 16, 2011 - (Free Research) How did one man manage the entire desktop infrastructure of Lincoln, Massachusetts? A near-constant demand for physical desktop support meant high inefficiency for critical public works. This case study reveals how one IT director moved his town forward to a hardware refresh and Windows 7 migration by leveraging desktop virtualization.

(CASE STUDY)

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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc.

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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Optimizing Service Desk Value

by FrontRange Solutions Inc.

December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.

(WHITE PAPER)

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ITIL: The building blocks of an ITSM strategy

by FrontRange Solutions Inc.

January 06, 2012 - (Free Research) Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.

(EGUIDE)

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S3 Control: Adding Control to Change Management

by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

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One-Stop Shop: Best Practices to Streamline your Service Desk

by Nimsoft, Inc.

September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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Windows 7 and AppLocker

by Global Knowledge

January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™

by PistolStar, Inc.

August 26, 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

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Password Management Survey

by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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Fayetteville State University: University Staff Goes Where Work Takes Them

by BlackBerry

September 2011 - (Free Research) Access this case study to learn how a university implemented the BlackBerry® Mobile Voice System solution to increase customer satisfaction, decrease number of missed calls and simplify IT needs.

(CASE STUDY)

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IT Download: LogMeIn Rescue and LogMeIn Rescue + Mobile

by LogMeIn, Inc.

January 2012 - (Free Research) Download your free trial of a software that tackles the issues of delivering efficient, effective IT support to employees – remote or onsite – and customers using disparate computing platforms and mobile devices.

(TRIAL SOFTWARE)

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Global Instant Remote Support for Multi-Agent Teams

by NTR Global

November 2011 - (Free Research) Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.

(TRIAL SOFTWARE)

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Case study: Microsoft Dutch HQ glimpses the future

by ComputerWeekly.com

June 2010 - (Free Research) Microsoft has turned its Dutch headquarters into a radical experiment which the company believes could point the way to the future of the workplace. Its office at Schiphol airport has done away with dedicated desks and offices and it has given employees the freedom to chose where, when and how they work.

(WHITE PAPER)

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Reduce Application Lifecycle Management Costs with VMware ThinApp

by VMware, Inc.

February 2012 - (Free Research) View this webcast to learn how you can identify at least three areas of savings in the application lifecycle and adopt application virtualization with VMware ThinApp without impacting existing infrastructure for additional cost savings. In addition, learn how to quantify potential savings with total cost of ownership (TCO) calculators.

(WEBCAST)

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Pragmatic ITIL: Bridging the Gulf between Theory and Practice

by Nimsoft, Inc.

January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

(WHITE PAPER)

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Best Practices for Mobile Device Support

by LogMeIn, Inc.

February 2012 - (Free Research) Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices.

(WHITE PAPER)

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Top Reasons Why Enterprises Must Automate DNS, DHCP and IP Address Management

by Infoblox

January 2012 - (Free Research) Businesses face challenges in managing network challenges and keeping costs low. Discover how implementing an integrated hardened appliance based software can help your company centralize DNS, DHCP and IP address management with enhanced capabilities.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers

by inContact

September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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The Medicines Company brings new drugs to market sooner with automated clinical trials management system from IBM and Winchester Business Systems CASE STUDY

by IBM and Intel

June 2011 - (Free Research) IBM and Winchester Business Systems have combined technologies to create a solution that helps streamline, automate and accelerate the clinical trials management process. Read this case study to learn how this solution helped build a strictly controlled, highly secure workflow environment to help bring new drugs to market faster.

(CASE STUDY)

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Provergent Suite - Telecom Order & Inventory Software

by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

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End-user Experience Monitoring

by Nimsoft, Inc.

February 2012 - (Free Research) What exactly is End-user Monitoring (EUM) and why should businesses care? In this resource, discover why it's increasingly important to assess system performance from the end-user perspective in the age of IT as a service, and how you can effectively measure and quantify end-user experiences.

(WHITE PAPER)

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Legacy Tools: Not Built for Today's Helpdesk

by LogMeIn, Inc.

January 2012 - (Free Research) Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.

(WHITE PAPER)

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Case Study: Financial services firm gets fast ROI on backup solution

by Peer Software

January 2012 - (Free Research) Entrusted with managing massive volumes of data, Santa Fe Partner's small IT staff knows the importance of security and data availability. Recently, they were looking for a file synchronization tool that would help the company manage market and transactional data as well as allow data transfer for DR. Read on to learn about the solution they chose.

(CASE STUDY)

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The Inner Circle Guide to Speech Analytics

by Calabrio, Inc.

January 2012 - (Free Research) Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system.

(WHITE PAPER)

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1 - 25 of 471 | << < 1 2 3 4 5 of 19 > >>

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