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Results for keyword: Help Desk Case Study

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	Topics related to your search: Help Desk and Call Management \| IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) \| Data Center Management \| Business Intelligence Solutions \| Network Management \| Storage Management \| Data Security \| Virtualization \| Business Process Management (BPM) \| Enterprise Systems Management

Delivering Identity Management Results in 30 Days

by Oracle Corporation

September 29, 2009 - (Free Research) Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.

(PODCAST)

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Help Desk vs. Service Desk: Which One is Right for You

by Numara Software

March 05, 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.

(WHITE PAPER)

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VI Service Desk Version 4.0.1 - Free 30 Day Trial!

by Velocity Integrations Software, Inc.

September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.

(TRIAL SOFTWARE)

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Remote Support Center Solution - 30 Day Free Trial!

by ScriptLogic Corporation

September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.

(TRIAL SOFTWARE)

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For Ceridian, it Pays to Provide High-Quality Support

by LogMeIn, Inc.

September 16, 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.

(CASE STUDY)

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Analyzing the Total Cost of a Global Service Desk

by CompuCom Systems, Inc.

April 01, 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.

(WHITE PAPER)

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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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Desktop Authority Password Self-Service Version 4.1.1

by ScriptLogic Corporation

April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.

(TRIAL SOFTWARE)

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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

by NTR Global

October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

(PRESENTATION)

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Crossing the Chasm Between the Service Desk and Operations

by BMC Software, Inc

June 15, 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.

(WHITE PAPER)

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™

by PistolStar, Inc.

August 26, 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

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Enterprise Single Sign-On The Holy Grail of Computing

by Quest Software

October 02, 2009 - (Free Research) In today's enterprise, IT managers are faced with the growing challenge of keeping track of multiple passwords and system identities. In this document, we'll discuss how Quest approaches enterprise single sign-on and a unique solution that addresses nearly all facets of the challenges.

(WHITE PAPER)

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Adding Application Control to Your Security Toolbox

by Fortinet, Inc. / Alternative Technology Group of Arrow ECS

September 07, 2009 - (Free Research) Read this solution guide for suggestions on how to get the most out of implementing application control in your network. After discussing the expanding applications frontier and its impact on an enterprise, the paper defines application control and reviews the requirements it must meet.

(WHITE PAPER)

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Becoming Proactive In Application Performance Management

by Compuware Corporation

January 09, 2009 - (Free Research) Poor application performance results in significant financial losses for most companies. Find out why, and more importantly how to avoid these losses by moving toward proactive application performance management, in this research from Forrester Consulting commissioned by Compuware.

(ANALYST REPORT)

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Legacy Tools: Not Built for Today's Helpdesk

by LogMeIn, Inc.

September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.

(WHITE PAPER)

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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment

by NTR Global

October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.

(WHITE PAPER)

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SIP Communication for Dummies 2nd Edition

by Avaya

November 21, 2008 - (Free Research) Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition.

(WHITE PAPER)

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Case Study: VCPI Takes Network Security to the Next Level

by CDW Corporation

September 29, 2008 - (Free Research) Read this case study to learn how the leading technology total solutions provider for the long-term care industry, VCPI, selected and implemented CDW solutions, resulting in increased speed and effectiveness of network defenses as well as improved incident response time.

(CASE STUDY)

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Relavis CRM: Exclusively for Lotus Notes

by Relavis Corporation

September 16, 2009 - (Free Research) CRM is all about sharing knowledge to drive more revenue and better support your customers. Relavis CRM will provide you with all the information you need to make the right decisions about your customers and prospects.

(WHITE PAPER)

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Improve Synchronization with Streamlined Order Management and Communication: Petmate® Case Study

by TAKE Supply Chain

October 15, 2009 - (Free Research) Petmate enlisted the help of TAKE Supply Chain's X.PC to not only streamline the administration of contract manufacturing for Petmate. Read this case study to learn how X.PC transformed Petmate's manual approach to working with manufacturers through a Web-based collaborative environment that improved shared communications.

(CASE STUDY)

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Case Study: Blount Overcomes Operational Efficiency Challenges

by CDC Global Services - Catalyst

September 17, 2009 - (Free Research) In this case study you will learn how Catalyst's expertise in SAP and process improvement was integral in helping Blount decrease order fulfillment time, increase pick process visibility, remove pack station bottleneck, eliminate pack station disorder, reduce packing and shipping errors, increase inventory accuracy and more.

(CASE STUDY)

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Thomas & King Case Study: The Right Ingredients for Software Asset Management

by Dell, Inc. and Intel

October 01, 2008 - (Free Research) Read this Dell case study to learn how a restaurant franchisee gets its IT cooking with the right reporting from Dell Software Inventory & Usage Management.

(CASE STUDY)

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Case Study: Brokerage Trades Up to Robust Server Platform

by Dell India

February 16, 2009 - (Free Research) Read this paper to learn how Dell PowerEdge servers with virtualization helped reduce datacenter footprint by over 35 percent at Pune e Stock Broking.

(CASE STUDY)

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The Total Economic Impact™ Of Esker DeliveryWare

by Esker Inc.

July 10, 2009 - (Free Research) Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today.

(ANALYST REPORT)

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Practical and Flexible IT Service Management for the Real World

by Numara Software

January 06, 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.

(WEBCAST)

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