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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™

by PistolStar, Inc.

August 26, 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

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Password Management Survey

by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc.

June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers

by inContact

September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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One-Stop Shop: Best Practices to Streamline your Service Desk

by Nimsoft, Inc.

September 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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Windows 7 and AppLocker

by Global Knowledge

January 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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S3 Control: Adding Control to Change Management

by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

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Pragmatic ITIL: Bridging the Gulf between Theory and Practice

by Nimsoft, Inc.

January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software

by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

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Mastering Problem Management

by Global Knowledge

August 2010 - (Free Research) There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions

(WHITE PAPER)

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DC Water Keeps Data Flowing Efficiently With HP VirtualSystem

by HP & Intel

January 2012 - (Free Research) This white paper discusses how one organization leveraged an advanced virtual solution to build a private cloud so that they could rapidly access data in a cost-effective manner. Learn how this platform helped them to meet the needs of their business and review the significant benefits they are now enjoying.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution

by inContact

May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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FCR Done Right!

by Enkata Technologies

April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access

by Forum Systems

Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security.

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DataShare

by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

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NEW Diskeeper 2011 Pro Premier edition data performance software FREE 30-day trialware

by Diskeeper Corporation

May 2011 - (Free Research) Diskeeper 2011 Pro Premier edition provides essential performance and efficiency increases for power workstation users as well as all the features of the Professional edition. Diskeeper prevents the majority of fragmentation before it can happen and instantly defrags the rest. Plus, it optimizes the data flow for the best possible productivity.

(TRIAL SOFTWARE)

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Flow International standardizes on Dell hardware to increase enterprise efficiency

by Dell and VMware

March 2011 - (Free Research) In this case study Flow International standardizes on Dell hardware to increase enterprise efficiency, cut new PC deployment time by up to 10 hours, and foster collaboration among global divisions. Download now to learn more about the specific benefits achieved.

(CASE STUDY)

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Bistech, See how a construction company can gain greater visibility into it's work-in-progress and projected pipeline data and forecast its revenues, labor needs, and cash flow more accurately.

by IBM

October 2011 - (Free Research) See how a construction company can gain greater visibility into its project pipeline and work-in-progress to more accurately forecast revenues, predicts labor needs and manage cash flow.

(PRODUCT DEMO)

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Sybase IQ Accelerates Advanced Analytics

by Sybase, an SAP company

June 2011 - (Free Research) This paper discusses a smarter approach to advanced analytics.

(WHITE PAPER)

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Sybase IQ Accelerates Advanced Analytics

by Sybase, an SAP company

May 2011 - (Free Research) This interactive webcast explores how Sybase IQ has a growing partner ecosystem that enables customer to create comprehensive advanced analytics solutions that are easy to acquire, integrate, and implement. Enable your business to analyze, compete, and deliver above the competition.

(WEBCAST)

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Overlay Transport Virtualization: An Introduction

by Global Knowledge

September 2011 - (Free Research) Overlay transport virtualization (OTV) can help solve many of the challenges in today's increasingly virtualized and geographically dispersed data centers. Access this paper for a high-level overview of this technology and how it differs from the alternatives.

(WHITE PAPER)

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Network Foundation - Cisco 1700 Series

by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

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Getting More out of SIEM: How to Use Flows To Better Detect Threats and Simplify SIEM

by Q1 Labs

February 2012 - (Free Research) Businesses of all sizes are continually looking for new and improved ways to protect valuable information that resides on their corporate and virtual networks. With risk coming from many directions, the pressure to protect IT resources and gain better network and application visibility is only getting greater.

(WEBCAST)

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New ways of working - Microsoft’s ‘mobility’ ofﬁce

by ComputerWeekly.com

June 2010 - (Free Research) There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction

by inContact

January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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