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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc.

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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S3 Control: Adding Control to Change Management

by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

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iTest Team - Rapid Test Automation for Equipment and Devices

by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

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Windows 7 and AppLocker

by Global Knowledge

January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software

by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

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IT Courseware

by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

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A Principled Technologies Configuration Guide Commissioned by Dell

by Dell, Inc. and Intel

April 17, 2012 - (Free Research) Organizations must ensure that their individual hardware and software components not only work properly on their own but can also integrate well with each other. This configuration guide takes the guesswork out of choosing data center infrastructure so that you can maintain high levels of availability in your virtual environment.

(WHITE PAPER)

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Best Practices for Application Rationalization Podcast

by HP

September 16, 2011 - (Free Research) This podcast discusses how to achieve application rationalization through proper application portfolio management. Learn about the benefits of this strategy and how it can help better align IT with business goals, as well as cutting costs and providing substantial performance gains.

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Imagination to Insight: Accelerating Discovery with the Intel® Xeon® Processor E5 Family

by Dell, Inc. and Intel

April 17, 2012 - (Free Research) Under-performing processors can limit the potential of HPC applications and interfere with an organization's ability to run simulations and solve problems in a timely manner. This solution brief discusses the latest processor developments that optimize performance, strengthen security, and enable parallelism in business infrastructures.

(WHITE PAPER)

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DataShare

by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

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Debunking Security Concerns with Hosted Call Centers

by inContact

September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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The Innovation Barrier: Has Testing Fallen Behind Development?

by Fanfare

February 2007 - (Free Research) Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation.

(WHITE PAPER)

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CW+: Analyst's take: Cyber-Ark benefits privileged account management

by ComputerWeekly.com

December 2010 - (Free Research) Managing privileged accounts requires balancing accessibility and control while ensuring audit capabilities. Cyber-Ark enables organizations to increase administrator productivity while reducing risk.

(WHITE PAPER)

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Automating Fixed Asset Management

by Sage Software

May 2012 - (Free Research) Listen to this podcast to get an in-depth understanding of what fixed assets management is, why it’s getting so much attention lately, how it can help you improve your bottom line, and what your software and implementation options are.

(PODCAST)

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ALM and Agile Strategies Issue 2

by SearchSoftwareQuality.com

April 2012 - (Free Research) Application lifecycle management (ALM) is what keeps the latest software tools working, and Agile ALM provides transparency and improved communications between teams and stakeholders. This exclusive e-zine discusses the latest collaboration tools for ALM and software configuration management (SCM).

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ALM and Agile Strategies E-Zine Issue 1

by SearchSoftwareQuality.com

February 2012 - (Free Research) Using modern-day Agile techniques such as automation and cloud hosting solutions, today’s IT leaders have opportunities to reap better returns on their ALM investments. In this issue, experts will share source code control system automation strategies, hosting options for code repositories and trends in requirements management tools.

(EZINE)

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Dell Cloud Solutions for Web Applications: A Revolutionary Platform for Public and Private Clouds

by Dell, Inc. and Intel

June 2011 - (Free Research) More IT pros are looking to introduce a cloud infrastructure to their organization. However, as the definition and its potential benefits have morphed over time, knowing exactly what this technology offers is not always easy. This white paper highlights cloud computing to help you better evaluate this technology. Learn more here.

(WHITE PAPER)

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Expert e-zine: Business application strategy, from ERP to the cloud and beyond

by SearchSAP

March 2012 - (Free Research) In this first issue of Business Applications Digest, find advice from industry insiders on mastering the five success factors for enterprise resource planning (ERP) upgrades, choosing the best fit between 'best of breed' business intelligence (BI) and built-in ERP tools, and how to take advantage of the latest Software as a Service (SaaS) trends.

(EZINE)

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Dell Advanced Infrastructure Manager (AIM) Overview

by Dell, Inc. and Intel

April 2012 - (Free Research) If business infrastructures are not optimised for efficiency, it is difficult for them to respond quickly to new conditions or support virtualisation and cloud computing. This video describes a management system that can help you successfully adapt to changing requirements and position yourself to reap the benefits of emerging IT models.

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10 Tips for Creating Your Web Site

by Global Knowledge Network, Inc.

March 2006 - (Free Research) The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live.

(WHITE PAPER)

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Prescription for Growth

by Dell | EqualLogic

December 2008 - (Free Research) Dell storage helped Navicure reduce disaster recovery site deployment time by 75 percent and automated the planning, testing, and deployment of a disaster recovery solution using VMware® SRM software and Dell EqualLogic SRM Adapters.

(CASE STUDY)

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Getting a Handle on Fixed Asset Management

by Sage Software

May 2012 - (Free Research) Read this presentation transcript to get an in-depth understanding of what fixed assets management is, why it’s getting so much attention lately, how it can help you improve your bottom line, and what your software and implementation options are.

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Sage ERP - Local, national, global

by Sage Software

June 2011 - (Free Research) Enterprise resource planning (ERP) software is designed to help you seamlessly integrate your various business processes to improve the overall efficiency of your company. Read this white paper to learn how most companies are relying on ERP systems to achieve the benefits of integration.

(WHITE PAPER)

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How to Get the Best Return On Your Fixed Asset Software Investment

by Sage Software

February 2012 - (Free Research) Read this white paper to learn how fixed asset management software can benefit your company by increasing compliance, saving your accounting staff time, reducing theft and loss, responding more effectively to disasters, and improving tax planning and budgeting.

(WHITE PAPER)

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Analyzing and Optimizing Your Application Portfolio

by HP

September 2011 - (Free Research) This video on application portfolio management introduces robust dashboarding and reporting tools which help you easily identifying opportunities to eliminate redundancies and replace software which doesn't provide the necessary cost benefits.

(VIDEO)

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