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Results for keyword: Help Desk Application Heat Software

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	Topics related to your search: Help Desk and Call Management \| IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) \| Business Intelligence Solutions \| Enterprise Systems Management \| Authentication / Password Management \| Remote Administration \| Compliance Management/ Sarbanes-Oxley Compliance \| Identity Management/ User Provisioning \| Access Control \| Remote Access Technologies

VI Service Desk Version 4.0.1 - Free 30 Day Trial!

by Velocity Integrations Software, Inc.

September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.

(TRIAL SOFTWARE)

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Help Desk vs. Service Desk: Which One is Right for You

by Numara Software

March 05, 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.

(WHITE PAPER)

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Analyzing the Total Cost of a Global Service Desk

by CompuCom Systems, Inc.

April 01, 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.

(WHITE PAPER)

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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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Remote Support Center Solution - 30 Day Free Trial!

by ScriptLogic Corporation

September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.

(TRIAL SOFTWARE)

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Desktop Authority Password Self-Service Version 4.1.1

by ScriptLogic Corporation

April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.

(TRIAL SOFTWARE)

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IBM Rear Door Heat Exchanger

by IBM

October 27, 2008 - (Free Research) This IBM white paper helps you to understand what's happening in an overheated system and to see if yours is at risk, it also explains how the IBM Rear Door Heat eXchanger helps to dramatically reduce data center power consumption.

(WHITE PAPER)

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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

by NTR Global

October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

(PRESENTATION)

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Crossing the Chasm Between the Service Desk and Operations

by BMC Software, Inc

June 15, 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.

(WHITE PAPER)

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Enterprise Single Sign-On The Holy Grail of Computing

by Quest Software

October 02, 2009 - (Free Research) In today's enterprise, IT managers are faced with the growing challenge of keeping track of multiple passwords and system identities. In this document, we'll discuss how Quest approaches enterprise single sign-on and a unique solution that addresses nearly all facets of the challenges.

(WHITE PAPER)

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Adding Application Control to Your Security Toolbox

by Fortinet, Inc. / Alternative Technology Group of Arrow ECS

September 07, 2009 - (Free Research) Read this solution guide for suggestions on how to get the most out of implementing application control in your network. After discussing the expanding applications frontier and its impact on an enterprise, the paper defines application control and reviews the requirements it must meet.

(WHITE PAPER)

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™

by PistolStar, Inc.

August 26, 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

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Practical and Flexible IT Service Management for the Real World

by Numara Software

January 06, 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.

(WEBCAST)

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Delivering Identity Management Results in 30 Days

by Oracle Corporation

September 29, 2009 - (Free Research) Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.

(PODCAST)

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Legacy Tools: Not Built for Today's Helpdesk

by LogMeIn, Inc.

September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.

(WHITE PAPER)

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For Ceridian, it Pays to Provide High-Quality Support

by LogMeIn, Inc.

September 16, 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.

(CASE STUDY)

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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment

by NTR Global

October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.

(WHITE PAPER)

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With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction

by Microsoft

April 18, 2008 - (Free Research) Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.

(CASE STUDY)

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Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free one-day virtual seminar brought to you by BMC Software, Inc.

by BMC Software, Inc

October 29, 2009 - (Free Research) Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.

(VIRTUAL SEMINAR)

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Data Center Facilities IT Handbook: Mastering data center climate control

by Dell, Inc. and Intel

May 29, 2009 - (Free Research) This SearchDataCenter.com eBook takes a look at how to master the climate control for the data center. Organizations are creating more heat in smaller places which in turn requires efficient and effective climate control. Read this paper to learn more about how to properly cool your data center.

(EBOOK)

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EMA Impact Brief: CA Spectrum Service Assurance Bridges Service Management Gap

by CA

October 19, 2009 - (Free Research) Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.

(WHITE PAPER)

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Bridging the Gap Between Change Activity and Change Management: Real Time Accountability and Change Prevention

by McAfee, Inc.

August 17, 2009 - (Free Research) Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases.

(ARTICLE)

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Gartner's Magic Quadrant for IT Event Correlation and Analysis

by BMC Software, Inc

November 03, 2009 - (Free Research) Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.

(ANALYST BRIEF)

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Gaining ERP Value: Structured Implementation at Industrial Good Maker Hunter Manufacturing

by SAP America Inc

January 23, 2009 - (Free Research) Hunter Manufacturing is a good example of what a midsize company can accomplish with a disciplined approach to gaining ERP value, in concert with a vendor that has the functionality, technology and services to support the effort.

(CASE STUDY)

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IDC Report: IT Service Management Adoption Trends and Strategies

by Hewlett-Packard Company

September 08, 2008 - (Free Research) Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.

(WHITE PAPER)

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