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Webcast: Improving Contact Data Quality

by Experian QAS

May 01, 2012 - (Free Research) In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.

(WEBCAST)

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Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen

by IQMS

December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time.

(WHITE PAPER)

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Enterprise Mobile Computing: BlackBerry® PlayBook™ tablet 2.0

by BlackBerry

February 2012 - (Free Research) Learn more about BlackBerry PlayBook – a professional-grade tablet that will give you end-users what they want with the manageability and security CIOs are looking for.

(WEBCAST)

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Aberdeen Group ERP in Wholesale Distribution 2011 Report

by Epicor Software Corporation

October 2011 - (Free Research) Read this report to learn all of the ways in which wholesalers and distributors are integrating ERP software into their daily operations. Find out if there's a strategy you aren't already using that could add value to your company.

(ANALYST REPORT)

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10 Steps to a Single Customer View

by Experian QAS

November 2011 - (Free Research) Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.

(WHITE PAPER)

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NEWELL RUBBERMAID: SAP® Consulting Improves Inventory Allocation for Consumer Products Giant

by SAP America, Inc.

March 2010 - (Free Research) Read this white paper to learn how Newell Rubbermaid Inc. improved its use of the available-to-promise (ATP) functionality of the SAP enterprise resource planning (ER) application to better allocate inventory and determine what goods were available to customers, and create even greater supply chain efficiencies.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully

by inContact

September 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Cloud-based Contact Center and Unified Communications: Is It Right for Your Business? Podcast

by Interactive Intelligence, Inc.

April 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Cloud-based Contact Center and Unified Communications: Is it Right for Your Business?

by Interactive Intelligence, Inc.

April 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Cloud-based Contact Center and Unified Communications: Is it Right for Your Business?

by Interactive Intelligence, Inc.

April 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Contact Zone Overview Video

by Melissa Data Corp

April 2012 - (Free Research) This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.

(VIDEO)

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Conquering your Upgrade Phobia

by Oracle Corporation

September 2010 - (Free Research) Watch this video white paper to learn how to create a shared solutions infrastructure that allows you to upgrade any application component without bringing down your entire enterprise, while lowering costs, increasing efficiency, and improving visibility into your business processes.

(VIDEOCAST)

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Building the Contact Center of the Future

by inContact

May 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE

by Enkata Technologies

April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction

by inContact

January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Customer Experience Exchange E-Zine: Issue 3

by SearchCRM

March 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices

by Oracle Corporation

January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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The Five Fundamentals for a Successful FCR Program

by Enkata Technologies

April 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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SecurStor 12000/16000 RAID

by Excel Meridian Data, Inc.

SecurStor 12000/16000 RAID series are high performance cost effective IDE-to- Ultra160 SCSI or 2 Gb Fibre RAID solutions for workgroups, departmental or LAN storage needs. Scalable from 80 GB to 4TB with up-to (16) IDE hard disk drives.

(HARDWARE PRODUCT)

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Mobile Solutions for Increasing Sales Productivity and Revenue

by Sybase, an SAP company

March 2010 - (Free Research) The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization.

(WHITE PAPER)

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CW Special Report on Microsoft

by ComputerWeekly.com

November 2010 - (Free Research) This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.

(IT BRIEFING)

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Cloud Computing for the Call Center: The Next Revolution

by inContact

May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Simplifying and Securing Group Policy Management

by Quest Software

December 2011 - (Free Research) Discover key tips for protecting, maintaining and recovering your Group Policy infrastructure in this essential resource. Find out how you can secure every desktop and server in your Windows environment with these best practices.

(WHITE PAPER)

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Optimizing the security enhancements of active directory and group policy for SMBs

by Dell, Inc. and Intel

August 2011 - (Free Research) Learn about the latest security enhancements of active directory and group policy for SMBs, including traditional Group Policy, Group Policy Preferences, AppLocker, BitLocker and more.

(VIDEO)

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The Avaya Collaborative Cloud

by Avaya

March 2012 - (Free Research) The next wave of cloud computing is upon us. In this resource, discover how you can combine collaboration and networking services to effectively build, deliver, use, and enhance communications in the cloud.

(WHITE PAPER)

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1 - 25 of 267 | << < 1 2 3 4 5 of 11 > >>

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