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	Topics related to your search: Data Center Management \| Business Intelligence Solutions \| Storage Management \| Disk-based Backup & Storage/ RAID \| Virtualization \| Call Center Management \| Databases \| Customer Relationship Management (CRM) \| Business Process Management (BPM) \| Customer Service (General)

Call Center Suite SearchCRM.com Product Directory

by SearchCRM

February 27, 2009 - (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market.

(WHITE PAPER)

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Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution

by Nuance

December 2008 - (Free Research) This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.

(PODCAST)

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HSN Case Study on Achieving a Zero-Downtime Oracle Siebel CRM Migration

by GoldenGate Software, Inc.

January 2009 - (Free Research) Read this case study to discover how by selecting GoldenGate, HSN opted for a phased migration approach using a live parallel configuration that enabled full synchronization of the old and new systems, zero-downtime, and minimized business risk.

(CASE STUDY)

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Webcast: Speech-Driven Packaged Applications Can Help Reduce Telecom and IT Costs

by Nuance

December 2008 - (Free Research) Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.

(WEBCAST)

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A Guide To Building a Business Case for Self-Service Appointment Scheduling

by TimeTrade Systems

June 2009 - (Free Research) Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software.

(WHITE PAPER)

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Employee Productivity Suite: SpeechAttendant®/OpenSpeechAttendant™

by Nuance

February 2009 - (Free Research) By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.

(ARTICLE)

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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

by SAP America Inc

September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.

(WHITE PAPER)

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Working Smart in IT Operations: The Case for Consolidated Operations

by Hewlett-Packard Company

October 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.

(WHITE PAPER)

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Better Customer Insight, Better Bottom Line

by Attivio, Inc.

December 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts.

(WHITE PAPER)

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HEALTHsuite® - Claims Processing Software

by RAM Technologies, Inc.

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.

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Enhancing Interaction Center ROI in Turbulent Economic Times

by SAP America Inc

April 2009 - (Free Research) Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.

(WHITE PAPER)

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Driving IT help desk efficiency with customer-centric remote support

by Citrix Online - GotoAssist

May 2008 - (Free Research) Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.

(WHITE PAPER)

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Business Analytics for the CIO

by SAS Institute Inc.

June 2009 - (Free Research) Organizations today are dealing with increasingly complex issues, dynamic changes and a systemic need for evidence-based decisions across a growing range of decision makers. The SAS® Business Analytics Framework maximizes the value of technology and information assets - enabling organizations to address critical business issues right...

(WHITE PAPER)

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Online Training Case Study

by SyberWorks, Inc.

December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.

(CASE STUDY)

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E-Discovery: What You Need to Know

by Sherpa Software

July 2008 - (Free Research) In this whitepaper, we take a look at what you, as a Messaging Administrator, need to know about legal discovery, including how to prepare for discovery requests, what you need to learn, and how to execute discovery requests.

(WHITE PAPER)

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Data Base 101a - Thinking Just a Little Differently

by ParAccel

July 2008 - (Free Research) A columnar data base is a data base arranged to optimize data analysis, but how? What is a columnar database really? This document presents the basic concepts of columnar databases in a straightforward manner so anyone who is involved with data, business or technical, can understand their purpose and application.

(WHITE PAPER)

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SingTel Selects Alcatel-Lucent as Strategic Partner in IPTV Deployment

by Alcatel-Lucent

June 2009 - (Free Research) Read this case study to learn how SingTel, a major carrier in the Asia-Pacific region, overcame the challenges associated with providing new services and broadening their customer base. The solution allowed them to provide advanced IPTV features - including HD VoD - quickly and at aggressive prices, thereby affirming their place as a market leader.

(CASE STUDY)

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System Grounding and Ground Fault Protection for Data Centers

by Square D Critical Power Competency Center

November 2008 - (Free Research) This paper presents the fundamentals of power system grounding, definitions and requirements of the National Electrical Code with respect to grounding, the need for low voltage ground fault protection and how it is implemented.

(WHITE PAPER)

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Virtualization Beyond the Data Center Increase network infrastructure utilization and efficiency to reduce operational costs

by Cisco Systems, Inc.

April 2009 - (Free Research) This white paper will cover virtualization beyond the data center in terms of the business need for network virtualization, the definition of network virtualization, an overview of Cisco campus network virtualization solutions and the business benefits, and Industry scenarios that illustrate Cisco network virtualization solutions.

(WHITE PAPER)

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Automate Virtualization in Your Data Center

by Hewlett-Packard Company

December 2008 - (Free Research) This Enterprise Management Associates® (EMA™) white paper highlights a number of specific examples of how virtualization provides measurable ROI and other benefits, looks at the challenges for data center management that virtualization introduces, and explains why most current approaches to virtual system management fall short.

(ANALYST REPORT)

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The Compelling Case for Unified Messaging: Changes in unified communications make UM the right choice for most enterprises

by Microsoft

January 2009 - (Free Research) A Unified Messaging (UM) solution that answers telephone calls and stores the voice recordings in the users' e-mail inboxes is also the best business process option for most enterprises, providing improved business outcomes. This paper will describe the major business value gains that are possible with the new UM solutions.

(ANALYST REPORT)

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Siemens Enterprise Communications

by CA

October 2008 - (Free Research) When Siemens Enterprise Communications expanded its network management services, it overcame the challenge of meeting growing customer demands while keeping costs low, by using a Network & Voice Management solution from CA.

(CASE STUDY)

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Strategic Meeting Management: Best Practices for Success: A Tips and Tools Guide to Effective Implementation

by StarCite

August 2008 - (Free Research) In studying the best practices in strategic meeting management, there's proven evidence that a "managed" meetings program can generate significant and immediate cost savings for corporations of all sizes.

(WHITE PAPER)

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Getting Requirements Right: Requirements Definition Practices and Principles with IBM Rational

by IBM

December 2008 - (Free Research) This webcast discusses requirement definitions and requirement management, some key principles, effective practices and gives an introduction to rational requirements composer.

(WEBCAST)

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Southeastern Container turns to Motorola and decisionpoint systems for RFID asset tracking

by Motorola, Inc.

June 2009 - (Free Research) Southeastern Container is using Motorola fixed and handheld readers, and Motorola antennas to track their reusable bins for effective and accurate inventory control. Exact information on their vital core business assets - the bins - will provide a bin's exact history, lifetime, location, status and contents. Read this case study to learn more.

(CASE STUDY)

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