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Results for keyword: Customer Service Survey Software

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SPSS Text Analysis for Surveys™ 3.0 - Specifications

by SPSS Inc. Worldwide Headquarters

May 05, 2009 - (Free Research) Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program.

(BROCHURE)

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Turning Results into Rewards: Survey Analysis and Reporting

by SPSS Inc. Worldwide Headquarters

February 26, 2009 - (Free Research) Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.

(WEBCAST)

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Syberworks Learning Management System Product Suite

by SyberWorks, Inc.

This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.

(ASP & SOFTWARE PRODUCT)

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Presentation Transcript: Business Case for Data Protection Survey & Results

by Ounce Labs, an IBM Company

October 21, 2009 - (Free Research) This presentation transcript presents the results of a survey conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company. The survey determines what senior executives think about the value proposition of corporate data protection efforts. Read on to learn more.

(PRESENTATION TRANSCRIPT)

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SPSS’ Solution for Surveys saves publisher $20,000 annually without consultants

by SPSS Inc. Worldwide Headquarters

May 01, 2009 - (Free Research) Aspen Publishers Inc. was able to complete two benchmarking surveys more efficiently and save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station. Read this case study and find out how they did it.

(CASE STUDY)

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Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS

by SPSS Inc. Worldwide Headquarters

May 04, 2009 - (Free Research) Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.

(CASE STUDY)

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Performance Under Pressure: The State of Enterprise Web Application Quality and Availability

by Oracle Corporation

July 01, 2009 - (Free Research) Take a look at this important survey, which sought managers’ and professionals’ perspectives, both as external customers of e-business sites, as well as caretakers of their own online operations.

(WHITE PAPER)

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Document Automation Strategies in a SaaS Environment

by Esker Inc.

September 21, 2009 - (Free Research) This podcast explores what makes Software as a Service (SaaS) a solid strategy to automate processing of vendor, customer and sales documents and discusses why this is fast becoming a popular option for cost-conscious businesses.

(PODCAST)

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Expanding BI's role by including Predictive Analytics

by SAP BusinessObjects

June 19, 2009 - (Free Research) In today's economic downturn, organizations are looking for ways to improve the way they do business, to keep ahead of the competition, and to grow revenue. With reduced funding for new initiatives, it can be difficult to meet these objectives. Read on to learn how expanding your business intelligence with predictive analysis can help.

(WHITE PAPER)

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IT Survey Results: Top Priorities Through 2010

by BMC Software, Inc

November 09, 2009 - (Free Research) What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.

(WHITE PAPER)

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What is Your Sales Strategy for Today's Challenging Market?

by Oracle Corporation

January 26, 2009 - (Free Research) This study measures the effects of today's economy on sales organizations and found that the mainstream response to the challenge of selling through today's economy to be generally off target.

(WHITE PAPER)

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Achieving Service Excellence Across The Enterprise

by Numara Software

February 01, 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..

(WHITE PAPER)

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Next Generation Backup for Remote Offices

by Double-Take Software UK

August 01, 2009 - (Free Research) Relying on tape backup for branch-office data protection is costly and risky. This white paper examines some of the strategies and technologies available for backing up remote or branch offices.

(WHITE PAPER)

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Customer Experience IQ Report

by Vovici

October 20, 2009 - (Free Research) The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.

(WHITE PAPER)

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For Ceridian, it Pays to Provide High-Quality Support

by LogMeIn, Inc.

September 16, 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.

(CASE STUDY)

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Better Reporting, Better Results: Successful Strategies from the Field

by SPSS Inc. Worldwide Headquarters

March 17, 2009 - (Free Research) Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast.

(WEBCAST)

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New Insider Threat Emerges in the New Economy

by Lumension

February 02, 2009 - (Free Research) Learn how employees and partners are engaging with IT assets and intellectual property.

(WHITE PAPER)

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Enable Your Workforce with True Anytime, Anywhere Connectivity

by Dell, Inc.

December 01, 2008 - (Free Research) In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you'll hear what IT and telecom/network decision-makers had to say.

(ANALYST REPORT)

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Improving Sales Productivity: An Opportunity for Sales and IT Leadership

by Microsoft

April 01, 2008 - (Free Research) The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.

(WHITE PAPER)

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Value-driven product management: Six keys to product success

by IBM

January 01, 2009 - (Free Research) This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.

(WHITE PAPER)

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How Financial Firms Can Improve Business Integration Capabilities and Increase Straight-Through Processing Efficiency

by Sterling Commerce

September 01, 2009 - (Free Research) This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.

(WHITE PAPER)

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Network Forensics Survey: Most Networks are Unprepared for Quick Response

by Solera Networks

November 09, 2009 - (Free Research) More than 60% of large enterprises believe a significant network breach is likely within the next 3 years, yet most are not capable of effectively discovering the full scope of incidents. This survey details how management and staff within large organizations view the importance of being prepared to respond to network security incidents.

(WHITE PAPER)

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Optimizing the Data Center for Cost and Efficiency

by Dell India

April 14, 2009 - (Free Research) The current state of the datacenter demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Read this report to learn how your organization can optimize data center efficiency and lower costs.

(WHITE PAPER)

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Managing to Secure: Evaluating the Manageability of your IPS Solution

by TippingPoint

October 05, 2009 - (Free Research) The last thing network security managers need is more complicated management systems to learn. There are four management keys to an IPS solution: Speed of initial set-up; Ease of ongoing management; Flexible management interfaces; and IPS management scalability. This paper will take a good hard look at each of these manageability components.

(WHITE PAPER)

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Cisco Continuous Data Protection for Files

by Cisco Systems, Inc.

March 25, 2009 - (Free Research) Most analysts, including Enterprise Strategy Group, agree that performing only a periodic backup leaves data at risk, and they find that this is a major concern among the IT professionals they survey. The answer to this concern is Cisco Small Business Network Storage Systems (NSS) and Cisco Continuous Data Protection (CDP) for Files software.

(WHITE PAPER)

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