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Results for keyword: Customer Service Survey Software

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M1 by B & G™ ERP Program Aids Growth of UK Sophisticated Electronics Manufacturer - Fozmula Ltd
by: Bowen & Groves.


	Topics related to your search: Customer Service (General) \| Customer Relationship Management (CRM) \| Business Intelligence Solutions \| Customer Experience Management (CEM) \| Customer Information Management/ Customer Databases \| Customer Data Integration \| Business Process Management (BPM) \| IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) \| Technology ROI Tools \| Enterprise Resource Planning (ERP)

REI: Workforce Optimization and Management

by Infor

December 2008 - (Free Research) REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization.

(CASE STUDY)

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Haworth, Inc. - Office furniture maker improves customer satisfaction through in-depth analysis of customer attitudes and preferences

by SPSS Inc. Worldwide Headquarters

May 2009 - (Free Research) Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.

(CASE STUDY)

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CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs

by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research) This paper explores core principles companies can use to help them select a CRM system.

(WHITE PAPER)

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Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution

by Nuance

December 2008 - (Free Research) This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.

(PODCAST)

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Webcast: Speech-Driven Packaged Applications Can Help Reduce Telecom and IT Costs

by Nuance

December 2008 - (Free Research) Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.

(WEBCAST)

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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc

June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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Who Are My Best Customers?

by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research) Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.

(WHITE PAPER)

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Dell's SMART Approach to Workload Automation

by BMC Software, Inc

April 2009 - (Free Research) This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.

(WHITE PAPER)

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Call Center Suite SearchCRM.com Product Directory

by SearchCRM

February 2009 - (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market.

(WHITE PAPER)

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How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market

by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research) In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.

(WHITE PAPER)

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Employee Productivity Suite: SpeechAttendant®/OpenSpeechAttendant™

by Nuance

February 2009 - (Free Research) By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.

(ARTICLE)

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CRM Suite Software Product Directory 2009 Edition

by SearchCRM

April 2009 - (Free Research) Inside this CRM Suite Software Product Directory, you'll find basic information about the major vendors in the CRM suite market and the products they sell. Each listing is accompanied by a short description and a summary including limited information about functionality and product use.

(PRODUCT OVERVIEW)

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Lean Across the Enterprise: Using Lean Manufacturing Techniques to Leverage ERP Investments

by Exact Software

October 2008 - (Free Research) What is Lean Technology? In these economic times, people look at the belt-tightening exercises they've performed to reduce expenses across their enterprises and declare, "We're already lean! How can we get any leaner?" In truth, Lean Manufacturing goes far beyond cost reduction and is actually grounded upon the elimination of waste.

(WHITE PAPER)

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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI

by SPSS Inc. Worldwide Headquarters

December 2008 - (Free Research) This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.

(WHITE PAPER)

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Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

by SPSS Inc. Worldwide Headquarters

May 2009 - (Free Research) In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.

(CASE STUDY)

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Let Customer Feedback Do the Driving

by SPSS Inc. Worldwide Headquarters

May 2007 - (Free Research) As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.

(WHITE PAPER)

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Miami Herald Publishing Company: Leading newspaper targets most profitable subscribers with PASW Statistics

by SPSS Inc. Worldwide Headquarters

May 2009 - (Free Research) To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more.

(CASE STUDY)

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MAX Version 5.0

by Exact Software

March 2009 - (Free Research) MAX offers significant depth and breath of functionality for manufacturing companies that require MRP Planning, Capacity Planning, Forward and Backward Traceability, and Integrated Engineering Change Control.

(TRIAL SOFTWARE)

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Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools

by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research) In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.

(WHITE PAPER)

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Coinstar Selects the Most Profitable Machine Locations

by SPSS Inc. Worldwide Headquarters

May 2009 - (Free Research) Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.

(CASE STUDY)

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Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap

by Advent Software, Inc

January 2009 - (Free Research) This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them.

(WHITE PAPER)

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The Metrics-Driven Organization: How to Keep Your Finger on the Pulse of Your Business in Challenging Times

by Exact Software

March 2009 - (Free Research) This white paper discusses how metrics increase visibility and sharpen decision making to ensure excellent customer service, rising revenue and growth.

(WHITE PAPER)

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Complex Manufacturing - Executive Agenda

by Sterling Commerce

June 2009 - (Free Research) In this executive agenda, we will examine how you can make your business more customer-focused while continuing to cut costs and how can you extend lean principles to customer service activities without impacting potential growth.

(WHITE PAPER)

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IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses

by Progress Software, Inc.

April 2009 - (Free Research) As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.

(WHITE PAPER)

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ROI Case Study SPSS American Airlines

by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research) To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.

(CASE STUDY)

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