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Results for keyword: Customer Complaint Tracking Management System Software

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CW+: Analyst's take: Benefits of Siemens product lifecycle management software for life sciences

by ComputerWeekly.com

January 03, 2011 - (Free Research) Siemens product lifecycle management (PLM) Software for life sciences can help medical device manufacturers manage compliance requirements while supporting greater collaboration, ultimately reducing costs while improving patient outcomes.

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Ovum: Business tips for using SMS and web chat

by ComputerWeekly.com

February 21, 2011 - (Free Research) Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.

(WHITE PAPER)

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CW+: Special Report on CA Technologies

by ComputerWeekly.com

January 01, 2011 - (Free Research) CA Technologies is one of the world’s largest independent software companies with revenues of $4.4bn (£2.7bn). The IT infrastructure supplier specialises in software products that help users manage their mainframes and distributed computing environments.

(WHITE PAPER)

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Communication Breakdown and Conflict within Teams

by Global Knowledge Network, Inc.

May 2004 - (Free Research) Team interaction is an essential component of job success. Often, the creation of teams can lead to communication breakdown and conflict. Learn to identify positive versus negative conflict and how each can impact on your project. This paper also includes a behavioral quiz to help you determine the health of your team.

(WHITE PAPER)

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The Decision Maker's Guide to Complaint Records Management

by Iron Mountain

April 2012 - (Free Research) <p>This expert e-guide reviews the resources and characteristics you need to ensure your records management strategy is up to par. Gain insights on how to achieve compliance goals, develop your policy, determine costs and evaluate vendors.</p>

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The Benefits of Building a Complaint Records Management Program

by Iron Mountain

March 2012 - (Free Research) When the world’s largest offshore drilling company wanted to lower the risks and costs associated with the increase of records management regulations, it sought out a qualified vendor to help create enterprise-wide compliant records management program. Discover how this organization was able to significantly improve its records management.

(WHITE PAPER)

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Streamlining Service Provider Operations: Using IT Service Management Software to Improve 8 Key Business Processes

by Autotask Corporation

December 2010 - (Free Research) This white paper describes how today's end-to-end IT Service Management software can help you take control of the key business functions critical to most IT solution providers. Continue reading to learn more.

(WHITE PAPER)

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The Massachusetts Data Protection Law

by SearchSecurity.com & SearchCompliance.com

June 2009 - (Free Research) Massachusetts businesses facing down MA 201 CMR 17.00 can meet the challenge with preparation and execution. Read this e-book to learn more about important topics such as identity theft, data breach prevention, mandatory encryption, and getting ahead of the game where Massachusetts data protection law is concerned.

(EBOOK)

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How to Dramatically Speed Accounting and Business Processes

by Exact Software

March 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.

(CASE STUDY)

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The Fast Track to Service Management Success: Software as a Service

by CA Technologies.

September 2008 - (Free Research) This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives.

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software

by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

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Gilt Groupe Triple's Web Traffic within a year with Riverbed Stingray

by Riverbed Technology, Inc.

November 2011 - (Free Research) With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction.

(CASE STUDY)

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Sybase Mobility Guide - a downloadable book

by ComputerWeekly.com

March 2011 - (Free Research) This guide from Sybase is full of examples of mCommerce at work. The benefits range from speeding up economies to life-changing improvements. For merchants, operators and banks, the new channel offers another way to grow business and revenues while meeting the financial needs of customers.

(WHITE PAPER)

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iTest Team - Rapid Test Automation for Equipment and Devices

by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

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MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent

by Microsoft

September 2008 - (Free Research) Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent.

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Adapt your contact center for increased customer satisfaction

by inContact

January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Intuit QuickBase: Increase Visibility with Web-based Project Management

by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.

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Cloud Computing Use Case: Improving Supply Chain Visibility

by Hewlett-Packard Company

May 2012 - (Free Research) Watch this video to learn how one business was able to improve service delivery, monitoring and tracking by taking advantage of a new cloud system. Review the benefits they experienced, including improved supply chain management and faster service development.

(VIDEOCAST)

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How to Stop Using Spreadsheets and Simplify Fixed Asset Management

by Sage Software

March 2012 - (Free Research) Read this paper to learn how Sage Fixed Assests software eliminates the need for spreadsheets and is designed specifically for the tracking of fixed assets to reduce over payments on taxes and insurance while improving your bottom line.

(WHITE PAPER)

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Leveraging Web Content Management for Improved Online Marketing

by OpenText

April 2012 - (Free Research) This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives.

(WEBCAST)

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CW Buyer's Guide: Customer Relations (CRM)

by ComputerWeekly.com

October 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

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Business Skill Courseware

by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

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Webcast: Improving Contact Data Quality

by Experian QAS

May 2012 - (Free Research) In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.

(WEBCAST)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices

by Oracle Corporation

January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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S3 Control: Adding Control to Change Management

by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

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