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How to Dramatically Speed Accounting and Business Processes

by Exact Software

March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.

(CASE STUDY)

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Customer Experience Exchange E-Zine: Issue 3

by SearchCRM

March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Business Skill Courseware

by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

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Making the Right Server Selection for your Data Center

by Dell, Inc. and Intel

June 29, 2011 - (Free Research) This guide explains why processors should be considered in a company's server selection process. Discover the key features of one platform and learn how it paves the way for virtualization and the cloud.

(WHITE PAPER)

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E-Guide: SAN 101: A CIO's Guide to Storage Area Networks

by Dell, Inc.

March 29, 2012 - (Free Research) This expert e-guide offers step-by-step instructions for IT executives looking to deploy storage area networks in their organizations. Learn about SAN technologies and the many features and functions to look for when making your selection. Also, learn tips on how to configure your SAN post-deployment.

(EGUIDE)

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Planning, budgeting and forecasting: Software selection guide

by IBM

March 06, 2012 - (Free Research) Planning, budgeting and forecasting always will be crucial components to your organization. But choosing the right performance management software can be a tough task. This paper from IBM outlines the business challenges and drivers, as well as organizational and technological best practices to follow, and includes a software selection matrix.

(WHITE PAPER)

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SearchSAP.com E-Guide: SaaS Strategies for SAP

by SAP America, Inc.

May 09, 2012 - (Free Research) <div> <div> <p>Software as a Service (SaaS) offers a low-cost, non-physical server platform alternative to on-premise application deployments. In this expert e-guide discover why small and midsize enterprises are attracted to the SaaS ERP and CRM deployment model and how SAP offers a range of products to cater to this need.</p> </div> </div>

(EGUIDE)

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Ten benefits for health care practices in EHR selection

by Iron Mountain

March 27, 2012 - (Free Research) For health care facilities still pondering a move to electronic health records, this E-Guide provides a list of 10 EHR benefits that should serve as further incentive toward making the switch.

(EGUIDE)

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How Storage Fits into the Server Selection Process

by Dell, Inc. and Intel

March 28, 2012 - (Free Research) With the continued growth of data volumes, internal storage is becoming a key feature organizations look for in a server. This video underscores the importance of storage in your server decision and takes a closer look at one recommended 2 socket platform and its primary characteristics.

(VIDEO)

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Sales Order Processing Buyer's Guide

by Esker Inc.

April 12, 2012 - (Free Research) <p>Read this white paper to understand the principles of sales order processing (SOP) software automation and important questions to ask during your selection process to choose the most appropriate vendor.</p>

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers

by inContact

September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution

by inContact

May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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FCR Done Right!

by Enkata Technologies

April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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IT Handbook: Hardware selection for SMBs and Midsize Data Centers

by Dell, Inc. and Intel

May 09, 2012 - (Free Research) <p>Many companies struggle to choose the right hardware to support their critical business functions. This IT handbook provides an expert checklist to help you navigate the server selection process, increase resource utilization, and design a disaster recovery strategy for your virtual environment.</p>

(EBOOK)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE

by Enkata Technologies

April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Windows 7 Review Guide

by Global Knowledge

May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.

(WHITE PAPER)

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SearchSAP.com E-Guide: Implementing SAP Business ByDesign

by SAP America, Inc.

May 09, 2012 - (Free Research) <div> <div> <p>Read this e-guide to gain an in-depth overview of SAP Business ByDesign including a case study on how a Dow subsidiary is leveraging this low cost Software as a Service (SaaS) ERP deployment model. Discover why more companies are turning to SaaS platforms as they design a more-flexible two-tier ERP strategy.</p> </div> </div>

(EGUIDE)

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The Five Fundamentals for a Successful FCR Program

by Enkata Technologies

April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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ERP Selection: Starting Out on the Right Foot

by Epicor Software Corporation

April 12, 2012 - (Free Research) <p>Read this Aberdeen Insight analyst report to learn how a good enterprise resource planning (ERP) strategy can make your software selection process a breeze. Find survey results on how companies approached their selection process and how ERP impacts a company's overall performance.</p>

(ANALYST REPORT)

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Adapt your contact center for increased customer satisfaction

by inContact

January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Microsoft® Hyper-V™ R2 Reference Architecture for Dell® PowerEdge™ Rack Servers and Dell PowerVault™ Storage

by Dell and Microsoft

February 05, 2010 - (Free Research) This white paper includes information useful both before and after the purchase of a business ready configuration that includes Dell PowerEdge R710 servers, Dell MD3000i iSCSI storage, and Microsoft Hyper-V technologies.

(WHITE PAPER)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices

by Oracle Corporation

January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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Maria Parham Medical Center - Meeting The Challenges of Long-Term Storage

by Iron Mountain

March 07, 2012 - (Free Research) This case study outlines the Maria Parham Medical Center's selection for its scalability, cost-efficiency and comprehensive management of all aspects of storage, maintenance and data restoration. They now have the peace of mind that all medical images in its PACS are safely archived and easily recoverable.

(CASE STUDY)

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Building the Contact Center of the Future

by inContact

May 15, 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

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Simplify Software Selection and Implementation By Using Best Practices

by Advent Global Solutions Inc.

April 09, 2012 - (Free Research) This comprehensive white paper discusses the best practices for making the right selection of SAP or qualified SAP partner suites. Read now to discover how you can conquer common SMB business challenges.

(WHITE PAPER)

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