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Results for keyword: Call Center Executive

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Debunking Security Concerns with Hosted Call Centers

by inContact

September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution

by inContact

May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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FCR Done Right!

by Enkata Technologies

April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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The Five Fundamentals for a Successful FCR Program

by Enkata Technologies

April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE

by Enkata Technologies

April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices

by Oracle Corporation

January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction

by inContact

January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Building the Contact Center of the Future

by inContact

May 15, 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully

by inContact

September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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How to Dramatically Speed Accounting and Business Processes

by Exact Software

March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.

(CASE STUDY)

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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center

by inContact

January 10, 2011 - (Free Research) Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

(WHITE PAPER)

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Network Foundation - Cisco 1700 Series

by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

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Customer Experience Exchange E-Zine: Issue 3

by SearchCRM

March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Meridiana Fly Meets Increased Demand for Online Bookings with Riverbed's Help

by Riverbed Technology, Inc.

November 08, 2011 - (Free Research) Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.

(CASE STUDY)

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Password Management Survey

by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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Mobile ticketing opens doors of opportunity for business

by ComputerWeekly.com

November 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.

(WHITE PAPER)

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Maximize the Value of On-Demand CRM with On-Demand Reporting

by Business Objects

August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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The Cyber Savvy CEO: Getting to grips with today’s growing cyber-threats

by ComputerWeekly.com

September 2011 - (Free Research) The recent surge in cyber attacks has forced organisations to align cyber security efforts across all of their operations, rather than focusing on IT, but CEOs now need to take the lead in protecting their organisations, this report from PwC argues.

(IT BRIEFING)

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Salary Report: Trends in IT Compensation and Certifications

by Global Knowledge Network, Inc.

May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.

(ANALYST REPORT)

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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs

by inContact

January 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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Enabling the Green Data Center: Drivers, Benefits, and Technology Enablers Every IT Executive Needs to Know

by nlyte Software

October 2011 - (Free Research) This exclusive resource introduces the concept and evolution of “green IT”, and explores strategies organizations can take to become more energy efficient and improve data center management.

(WHITE PAPER)

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Business Skill Courseware

by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

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Simplify IT Management with Dell PowerEdge Servers

by Dell, Inc.

March 2012 - (Free Research) This executive brief details some of the key responsibilities of the IT department, including delivering high-performance applications to users, securing reliable data storage, and troubleshooting issues before they escalate. Discover how the right servers can free up resources, contain power and cooling, and position your organisation for growth.

(WHITE PAPER)

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Selecting the Right Hosting Provider Insider Secrets That Every IT and Business Executive Should Know

by Verio

December 2007 - (Free Research) How can you identify the hosting company that's right for you? What are the business risks? What questions should you ask? Get the facts in this interview with Phil Shih, a research analyst at Tier1 Research, who covers consumer...

(WHITE PAPER)

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Advanced Analytics Comes of Age for Business Executives

by SAP America, Inc.

May 2010 - (Free Research) <p>Not long ago, the average executive’s idea of a business forecast was a simple, spreadsheet-based extrapolation of previous performance. Today, however, business executives are recognizing the need to use the billions of data records stored within their company’s IT systems for more advanced analytics.</p>

(WHITE PAPER)

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