Call Center Dynamics Software - Inc.com Results for Call Center Dynamics Software

Resource Centers

Departments

Newsletters

Click below to preview:

What is RSS?

Help Me...

Sponsored Links

Software & Services Directory Home

home| browse| register| about| get listed

Results for keyword: Call Center Dynamics Software

1 - 25 of 480 | << < 1 2 3 4 5 of 20 > >>

ALL RESULTS

SOFTWARE

SERVICES AND RESELLERS

HARDWARE

RESEARCH


	Topics related to your search:

Cloud Computing for the Call Center: The Next Revolution

by inContact

May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

VIEW ABSTRACT | GO TO

Debunking Security Concerns with Hosted Call Centers

by inContact

September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

FCR Done Right!

by Enkata Technologies

April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices

by Oracle Corporation

January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

The Five Fundamentals for a Successful FCR Program

by Enkata Technologies

April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE

by Enkata Technologies

April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

How to Dramatically Speed Accounting and Business Processes

by Exact Software

March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

Building the Contact Center of the Future

by inContact

May 15, 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully

by inContact

September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Adapt your contact center for increased customer satisfaction

by inContact

January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

VIEW ABSTRACT | GO TO

Network Foundation - Cisco 1700 Series

by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

GO TO DETAILED REPORT

Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center

by inContact

January 10, 2011 - (Free Research) Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Meridiana Fly Meets Increased Demand for Online Bookings with Riverbed's Help

by Riverbed Technology, Inc.

November 08, 2011 - (Free Research) Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.

(CASE STUDY)

VIEW ABSTRACT | GO TO CASE STUDY

Customer Experience Exchange E-Zine: Issue 3

by SearchCRM

March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

VIEW ABSTRACT | GO TO

Mobile ticketing opens doors of opportunity for business

by ComputerWeekly.com

November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Analyst's take: Maximise success with Microsoft Dynamics

by ComputerWeekly.com

March 09, 2011 - (Free Research) Microsoft partners that follow a structured methodology to sell, deliver, and optimize Microsoft Dynamics solutions can reduce their own cost and risk, focus on core competencies, and ultimately increase profits and customer satisfaction.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs

by inContact

January 10, 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Software Licensing and Subscription

by ComputerWeekly.com

August 05, 2011 - (Free Research) This research from Freeform Dynamics, based on a survey of end users, identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing.

(ANALYST BRIEF)

VIEW ABSTRACT | GO TO

Microsoft Convergence 2012

by ComputerWeekly.com

May 01, 2012 - (Free Research) Nucleus Research assesses Microsoft’s plans to extend and develop the Microsoft Dynamics CRM platform.

(ANALYST REPORT)

VIEW ABSTRACT | GO TO ANALYST REPORT

HP Enterprise Applications Services for Microsoft Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience

by Hewlett-Packard Limited

January 06, 2012 - (Free Research) HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent

by Microsoft

September 2008 - (Free Research) Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent.

(CASE STUDY)

GO TO CASE STUDY

MS Dynamics NAV Case Study: Business Management System Fuels Growth

by Microsoft

September 2008 - (Free Research) Hoss Equipment Company tailored a Microsoft Dynamics solution to help increase tremendous worker productivity across sales, operations, and management.

(CASE STUDY)

GO TO CASE STUDY

Trust and security in the cloud

by ComputerWeekly.com

February 2011 - (Free Research) This study from analyst Freeform Dynamics gives guidance on security for organisations considering Software as a service.

(ANALYST BRIEF)

VIEW ABSTRACT | GO TO

Analyst's take: Microsoft Dynamics CRM boosts customer service and company profits

by ComputerWeekly.com

February 2011 - (Free Research) Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Building blocks for data center DNA

by Dell, Inc. and Intel

April 2011 - (Free Research) By simplifying and automating deployment, retargeting and provisioning workloads, and managing processes for virtualized systems, the Dell Virtual Integrated System (VIS) architecture empowers end users to access resources when they need them. Continue reading to learn more.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

1 - 25 of 480 | << < 1 2 3 4 5 of 20 > >>

Get Listed on KnowledgeStorm | About KnowledgeStorm | Help

The Inc.com Software & Services Directory is a part of the KnowledgeStorm Network.
Solution & Research Index

Recent Searches 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.


TechTarget Corporate Web Site \| Media Kits \| Reprints

Try a RISK-FREE Issue of Inc. Today!

Renew | Contact Us | Current Issue

Resource Centers

Departments

Newsletters

Help Me...

Try a RISK-FREE Issue of Inc. Today!

Select Services