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Results for keyword: Browser Based Help Desk

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	Topics related to your search: Help Desk and Call Management \| Mobile Device Management \| IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) \| Website Design and Development \| Business Intelligence Solutions \| Wireless Technologies and Mobile Computing \| Data Security \| Application Management and Maintenance \| Application Security \| Backup Systems and Services

Driving IT help desk efficiency with customer-centric remote support

by Citrix Online - GotoAssist

May 01, 2008 - (Free Research) Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.

(WHITE PAPER)

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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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BridgeTrak Version 8.0 - Help Desk Ticket tracking

by ScriptLogic Corporation

April 10, 2009 - (Free Research) If you are looking to improve the efficiency of your help desk, BridgeTrak Suite offers comprehensive trouble ticket tracking that is intuitive, customizable and scalable to meet the needs of your business.

(TRIAL SOFTWARE)

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Analyzing the Total Cost of a Global Service Desk

by CompuCom Systems, Inc.

April 01, 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.

(WHITE PAPER)

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Desktop Authority Password Self-Service Version 4.1.1

by ScriptLogic Corporation

April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.

(TRIAL SOFTWARE)

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Crossing the Chasm Between the Service Desk and Operations

by BMC Software, Inc

June 15, 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.

(WHITE PAPER)

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Preventing common application-level hack attacks

by Gulf Business Machines (GBM) L.L.C.

December 15, 2007 - (Free Research) Organizations are more dependent on online software and the risk of malicious attacks is more serious. Such attacks can bring business to a standstill, cost a company millions, and potentially tarnish its brand image. This paper describes 12 of the most common hacker attacks and provides basic rules for creating hack-resistant Web applications.

(WHITE PAPER)

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The Mid-Market dirty dozen: preventing common application-level hack attacks

by TEAQ TECHNOLOGIES PVT. LTD

(WHITE PAPER)

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3 Best Practices for Reducing Exchange Downtime

by AppAssure Software

March 02, 2009 - (Free Research) Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange.

(WHITE PAPER)

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Defensive, Cross-Browser Coding with Prototype

by The Ajax Experience

January 07, 2009 - (Free Research) This session explores strategies that Prototype users can employ to write code that works in the real world.

(PODCAST)

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The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript

by Citrix Online - GotoAssist

June 18, 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.

(PRESENTATION TRANSCRIPT)

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The potential ROI of a remote support solution via the SaaS model

by Citrix Online - GotoAssist

June 04, 2009 - (Free Research) This webcast will address the real dollar savings of using this model and the potential for ROI.

(WEBCAST)

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JIRA 3.13 -- Bug and Issue Tracking Software Trial Demo

by Atlassian

April 13, 2009 - (Free Research) JIRA lets you prioritize, assign, track, report and audit your issues, whatever they may be -- from software bugs and help-desk tickets to project tasks and change requests. More than just an issue tracker, JIRA is an extensible platform that you can customize to match to your business processes. Try JIRA free for 30 days now.

(DEMO)

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How to Cut BlackBerry Support Costs by 25 to 50%

by Zenprise

February 13, 2009 - (Free Research) Read this paper to find out how Zenprise MobileManager uses automation to help improve end user support quality without increasing staff or IT spending to keep up with the exponential growth of mobile email usage across enterprise organizations.

(WHITE PAPER)

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Call Center Suite SearchCRM.com Product Directory

by SearchCRM

February 27, 2009 - (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market.

(WHITE PAPER)

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Introduction to Web Development

by BlackBerry

January 12, 2009 - (Free Research) In this webcast, author Michael Weitzel tells about web development and BlackBerry browser applications with their features.

(WEBCAST)

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Proactive PC Support Improves Service and Lowers Total Cost of Ownership

by Intel Corporation

January 01, 2009 - (Free Research) Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.

(WHITE PAPER)

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Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities

by BlackBerry

November 2007 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.

(WEBCAST)

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Becoming Proactive In Application Performance Management

by Compuware Corporation

January 2009 - (Free Research) Compuware Corporation commissioned Forrester Consulting to survey 389 global technology decision-makers actively involved in application performance management (APM) to assess the effectiveness of their processes and the technologies they employ. This paper has the results.

(WHITE PAPER)

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GFI MailArchiver - Low cost Email Archiving for SMBs

by GFI Software Ltd.

May 2009 - (Free Research) Email archiving, management and compliance solution for Exchange server that is easy to install and requires minimal administrative effort. Store all corporate email in an easily accessible central location.

(TRIAL SOFTWARE)

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Information Security: DataDrain - How DLP tools can mitigate incidents and offer insight into where data lives

by Symantec Corporation

September 2008 - (Free Research) Data Loss prevention products help companies understand where their sensitive data is located, where it's going, how it is being used; they can also sometimes enforce protective policies.

(WHITE PAPER)

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Leverage your network with WAN optimization

by Orange Business Services

April 2009 - (Free Research) Read this E-Guide to learn some valuable information about WAN optimization. Topics include server consolidation, application acceleration, architectural challenges, accelerator placement, and more.

(EGUIDE)

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Desktop an Application Virtualization: A free virtual seminar on what it is, what it's not, and why IT managers should care

by SearchVirtualDesktop.com

June 2009 - (Free Research) Virtualization technologies have the potential to help you bring new order to the long-standing chaos of enterprise desktop management. But what does desktop virtualization really mean? Where does it work?

(VIRTUAL TRADE SHOW)

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JSON SOA-based Client/Server Application Development

by The Ajax Experience

January 2009 - (Free Research) This session demonstrates how to create an application using Dojo by quickly plugging in dojo.data storage and dojo.rpc service components and using standard REST and JSON-RPC communication with a Persevere storage and JavaScript server.

(PODCAST)

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Protecting Against the New Wave of Web Threats

by Blue Coat

January 2009 - (Free Research) This Osterman Research White Paper discusses the extent of today's Web threats and provides recommendations on key aspects of a defense against them. It also provides information on Blue Coat's offerings.

(ANALYST REPORT)

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