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Results for keyword: Browser Based Help Desk

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	Topics related to your search: Help Desk and Call Management \| Mobile Device Management \| IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) \| Business Intelligence Solutions \| Wireless Technologies and Mobile Computing \| Application Management and Maintenance \| Business Process Management (BPM) \| Application Integration \| Customer Relationship Management (CRM) \| Authentication / Password Management

PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™

by PistolStar, Inc.

August 26, 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

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7 Habits of Highly Effective Contact Centers and Help Desks

by eGain Communications Corp.

February 17, 2010 - (Free Research) In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth.

(WHITE PAPER)

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Service Desk Consolidation Cuts Costs and Increases Service Quality

by BMC Software, Inc.

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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Remote Support Center Solution - 30 Day Free Trial!

by ScriptLogic Corporation

September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.

(TRIAL SOFTWARE)

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Help Desk vs. Service Desk: Which One is Right for You

by Numara Software

March 05, 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.

(WHITE PAPER)

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Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation

by Hewlett-Packard Company

February 08, 2010 - (Free Research) This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work.

(WHITE PAPER)

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Oracle Application Express Overview 3.0

by Oracle Corporation

June 08, 2007 - (Free Research) This paper describes the benefits, architecture and features of Oracle Application Express and how it can help you quickly develop web deployed reporting and data entry applications on consolidated data in an Oracle database.

(WHITE PAPER)

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Keynote: The Future of Ajax: The Browser Reinvented

by The Ajax Experience

January 11, 2010 - (Free Research) The co-founders of Ajaxian.com discuss new browser technologies on the horizon (and in most cases, largely already here) that will power the future of Ajax applications and disrupt today's applications.

(VIDEO)

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Desktop Authority Password Self-Service Version 4.1.1 - Free 30 Day Trial!

by ScriptLogic Corporation

April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.

(TRIAL SOFTWARE)

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Crossing the Chasm Between the Service Desk and Operations

by BMC Software, Inc.

June 15, 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.

(WHITE PAPER)

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Top Ten Essentials for Privileged Account Management

by FoxT

February 01, 2010 - (Free Research) In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls.

(WHITE PAPER)

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AdminStudio: MSI Packaging Solution - Free 21 day Trial!

by Flexera Software

January 12, 2010 - (Free Research) AdminStudio® allows IT to quickly prepare reliable virtual and MSI packages for error-free rollout with leading software deployment solutions. A complete application readiness toolset, AdminStudio also provides automated tools to help ensure application portfolios migrate smoothly to Windows 7. Download this free 21 day trial now!

(TRIAL SOFTWARE)

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The Work-at-Home Agent Model for Improved Customer Loyalty

by inContact

December 03, 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.

(WHITE PAPER)

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Windows 7 and AppLocker

by Global Knowledge

January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free one-day virtual seminar brought to you by BMC Software, Inc.

by BMC Software, Inc.

October 29, 2009 - (Free Research) Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.

(VIRTUAL SEMINAR)

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Role Based Access Governance and HIPAA Compliance: A Pragmatic Approach

by Aveksa

July 26, 2009 - (Free Research) Forward thinking organizations should use the passage of HITECH as an opportunity to take a more risk oriented approach by implementing an access governance framework and modernizing patient information in electronic health records (EHR). Read on to learn about utilizing role based access governance to proactively insure HIPAA compliance.

(WHITE PAPER)

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Show Me the Money - How Life in the ITIL Fast Lane Can Deliver Success

by Numara Software

December 22, 2009 - (Free Research) In this white paper, authored by Numara® Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.

(WHITE PAPER)

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Introduction to Web Development

by BlackBerry

January 12, 2009 - (Free Research) In this webcast, author Michael Weitzel tells about web development and BlackBerry browser applications with their features.

(WEBCAST)

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5 Keys to a Successful Identity and Access Management Implementation

by CA

December 2007 - (Free Research) An effective Identity and Access Management (IAM) solution is quickly becoming a must-have or enterprise organizations. In this paper learn the five keys to successful identity and access management implementation.

(WHITE PAPER)

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Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness

by BMC Software, Inc.

January 2010 - (Free Research) To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.

(WHITE PAPER)

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Even Faster Web Sites

by The Ajax Experience

January 2010 - (Free Research) Steve provides technical details about reducing the pain of JavaScript and CSS, as well as secrets for making your page load faster in emerging markets where network connectivity is a challenge.

(VIDEO)

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Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities

by BlackBerry

November 2007 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.

(WEBCAST)

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Protecting Against the New Wave of Web Threats

by Blue Coat

January 2009 - (Free Research) This Osterman Research White Paper discusses the extent of today's Web threats and provides recommendations on key aspects of a defense against them. It also provides information on Blue Coat's offerings.

(ANALYST REPORT)

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Drive-by-Downloads, Web Malware Threats, and Protecting Your Website and Your Users

by Dasient

January 2010 - (Free Research) This paper shows you that Web Malware attacks pose a serious threat to your website and your users. The shift in malware spread, the automation of the attacks and structural vulnerabilities are far more daunting than ever before.

(WHITE PAPER)

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Gartner's Magic Quadrant for IT Event Correlation and Analysis

by BMC Software, Inc.

November 2009 - (Free Research) Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.

(ANALYST BRIEF)

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