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Multi-Channel Digital Marketing: The New Era of Customer Engagement

by OpenText

March 29, 2012 - (Free Research) Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.

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Global Brand Management: Why Managing Your Brand is More Important than Ever (by OpenText)

by OpenText

April 02, 2012 - (Free Research) This white paper discusses the importance of brand management and provides tips for improving your branding strategy.

(WHITE PAPER)

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CEM - Using the Power of Analytics to Optimize Customer Delight

by OpenText

January 02, 2012 - (Free Research) This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results.

(ANALYST REPORT)

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Social Compliance: Protect Brand Equity and Ensure Governance

by OpenText

March 29, 2012 - (Free Research) This analyst report examines how you can protect brand integrity and ensure governance through social compliance initiatives.

(ANALYST REPORT)

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Computer Weekly - 17 April 2012: How to ensure smartphone security

by ComputerWeekly.com

April 17, 2012 - (Free Research) This week’s Computer Weekly examines the growing threat from smartphones being targeted by hackers and viruses as the devices are increasingly used for work. Hospitality giant Mitchells & Butlers talks about its migration to the cloud and the CIO of Airbus discusses his IT priorities and how he spends €500m a year on IT.

(EZINE)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully

by inContact

September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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FCR Done Right!

by Enkata Technologies

April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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Understanding the Value of Customer Experience Management

by OpenText

April 02, 2012 - (Free Research) This webcast discusses how to understand customer perspective, increase customer lifetime value, and ultimately maximize the value of customer experience management (CEM).

(WEBCAST)

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Intuit QuickBase: Increase Visibility with Web-based Project Management

by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.

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Reduce Your Costs: Eliminate Critical Security Vulnerabilities with Development Testing

by Coverity

November 28, 2011 - (Free Research) In this white paper, learn how Coverity is providing software developers with actionable information that enables them to manage security and quality defects early in the lifecycle, in their existing workflow, without requiring them to become security experts.

(WHITE PAPER)

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Customers Get a Mobile Catalog Thanks to a New Smartphone App

by BlackBerry

April 06, 2012 - (Free Research) <p>In this case study, learn how a wholesale supplier used BlackBerry Enterprise Server to create a custom app to help their users find the right hardware needed to complete their daily jobs.</p>

(CASE STUDY)

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Ultrabooks & Mobile Computing

by ComputerWeekly.com

January 05, 2012 - (Free Research) In this report extract, Juniper Research looks at the market challenges and opportunities of ultrabooks, the next generation of note book PCs.

(ANALYST BRIEF)

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Sybase Mobility Guide - a downloadable book

by ComputerWeekly.com

March 10, 2011 - (Free Research) This guide from Sybase is full of examples of mCommerce at work. The benefits range from speeding up economies to life-changing improvements. For merchants, operators and banks, the new channel offers another way to grow business and revenues while meeting the financial needs of customers.

(WHITE PAPER)

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Case Study: Dorfman Pacific Implements an Image Management System with the Help of Alfresco and Formtek

by Alfresco Software

May 09, 2012 - (Free Research) This paper outlines a case study on headwear and handbag company Dorfman Pacific and how they improved their image management system.

(WHITE PAPER)

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Refreshing Brewery Data Centers With Virtualized Storage

by Dell, Inc.

April 01, 2012 - (Free Research) Heineken is a global beverage brand with 140 breweries in more than 70 countries. Since adopting Dell Compellent Data Progression automated tiered storage, the company not only spends less on initial device costs, but it also can reduce power consumption cost effectively. Read this 2-page case study to learn more.

(WHITE PAPER)

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Threat Analysis: Understanding and Combating DDoS Attacks

by SecureWorks

May 31, 2011 - (Free Research) This analysis focuses on the types of attacks generally referred to as distributed denial-of-service, or DDoS, attacks. DDoS attacks are most often used to extort or damage businesses whose websites or online assets are a major source of revenue, are an indicator of brand value, or are critical to operations.

(WHITE PAPER)

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Have You Earned Your Customers’ Trust?

by inContact

January 16, 2012 - (Free Research) Companies need to take their customer experience to the next level. This means being more responsive and proactive, delivering consistently on brand promises, listening to customers and acting on that insight. Read on to learn why customer trust is critical to your business and how to successfully build your customer's trust.

(WHITE PAPER)

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2011 DDoS Attacks: Top 10 Truths and Trends (Webinar)

by Neustar®

April 13, 2012 - (Free Research) The risk of a DDoS attack only continues to grow as organizations increasingly rely on the Internet. In this webcast, gain insight to the top 10 truths and trends of DDoS attacks and how to prepare for them. Explore how and why attacks are launched, how attackers are shifting tactics and more.

(WEBCAST)

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Leveraging Web Content Management for Improved Online Marketing

by OpenText

April 05, 2012 - (Free Research) This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives.

(WEBCAST)

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Preparing an RFI for Virtualization and the PCI Data Security Standard

by HyTrust

March 22, 2011 - (Free Research) This paper discusses how protecting cardholder data is a critical and mandatory requirement for all organizations that process, store or transmit information on credit or debit cards and the requirements and guidelines for securing cardholder data are specified in the Payment Card Industry (PCI) Data Security Standard (DSS).

(WHITE PAPER)

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Mobile phone app opportunities for business

by ComputerWeekly.com

December 01, 2010 - (Free Research) Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth.

(WHITE PAPER)

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Mobile Web 2.0 - opportunities in advertising and presence-based services

by ComputerWeekly.com

December 08, 2010 - (Free Research) The mobilisation of Web 2.0 is fostering new partnerships and rivalries throughout the value chain.

(WHITE PAPER)

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2011 DDoS Attacks: Top 10 Trends & Truths

by Neustar®

March 09, 2012 - (Free Research) In this resource, explore the major DDoS trends that took place in 2011 and what to expect in 2012. View now to uncover 10 key trends that separate truth from industry myths to help you better prepare for what's to come.

(WHITE PAPER)

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The Customer Loyalty Playbook: 4 Steps To Build Loyal, High-Value Customers

by Oracle Corporation

February 01, 2010 - (Free Research) The longer a customer is loyal, the more profit the company gains. Read this brief to learn four steps to help guide your customer loyalty strategy.

(WHITE PAPER)

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Software Testing Best Practices

by Micro Focus

May 15, 2012 - (Free Research) <p>Read this expert guide to learn four best practices to increase your software testing quality and accuracy while decreasing your overall costs. Also, use this as a guide to inform your managers about how to best manage software testing processes.</p>

(EGUIDE)

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