September 08, 2008 - (Free Research) Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.
May 2008 - (Free Research) More than simply serving a marketing role, a Web presence can boost internal efficiency, enhance customer service and increase sales.
December 2007 - (Free Research) Organizations are more dependent on online software and the risk of malicious attacks is more serious. Such attacks can bring business to a standstill, cost a company millions, and potentially tarnish its brand image. This paper describes 12 of the most common hacker attacks and provides basic rules for creating hack-resistant Web applications.
June 2009 - (Free Research) Software installation failures frustrate customers and increase a software company's support costs. But the more complex your application's installation requirements, the more difficult it is to build a reliable, professional installer. Try out InstallShield 2010 free for 3 weeks.
June 2009 - (Free Research) This White Paper explores how traditional approaches fall short, what the automated solution and its benefits look like, how the on-demand delivery model best represents the integrated stack necessary for automation, and how the automated, on-demand model brings the benefits of BI to a far broader audience than ever before.
June 2009 - (Free Research) This Webcast examines affordable ways for creating actionable information that is consistent, accurate and fresh, and importing business intelligence (BI) data directly to your Microsoft Office applications and reporting tools.
February 2007 - (Free Research) MTV's Information Services and Technology (IS&T) department wanted to reduce the time that was wasted on manual processes. It chose Microsoft Office SharePoint Server 2007. IS&T used the out-of-the-box workflow capabilities of SharePoint Server 2007 to improve departmental efficiencies by automating a paper-based process for new employees.
August 2007 - (Free Research) Technologies used to create and manage Web sites are evolving to meet the dynamic needs of the changing business market. Microsoft has responded to these changes by delivering a Web Content Management (WCM) solution that combines the rich features of a traditional content management system with a unified, enterprise WCM platform.
June 2009 - (Free Research) Read this white paper to learn best practices organizations can use to improve their ability to secure sensitive data and in turn, protect revenue, prevent the erosion of customer confidence and brand value, and meet the demands of regulatory compliance.
December 2007 - (Free Research) Organizations are more dependent on online software and the risk of malicious attacks is more serious. Such attacks can bring business to a standstill, cost a company millions, and potentially tarnish its brand image. This paper describes 12 of the most common hacker attacks and provides basic rules for creating hack-resistant Web applications.
April 2009 - (Free Research) The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management.
April 2009 - (Free Research) This article acts as a guide for installing Oracle Siebel CRM 8 software in conjunction with these scalable open storage systems. It can be used to help customers and Sun technical support engineers create proof-of-concept environments for application testing or benchmarking.
March 2009 - (Free Research) This paper talks about why it's important to take a proactive approach to improving overall code quality using static and dynamic analysis. It then shows how IBM Rational Software Analyzer and IBM Rational PurifyPlus software can be used together to reduce the number of defects in your company's code.
March 2009 - (Free Research) In this white paper, brought to you by StarCite, corporate travel and meetings professionals will learn why executive support is vital to a strategic meetings management effort and how to garner that support - even if it requires investment and resources from upper management.
January 2009 - (Free Research) This paper focuses on the key retail elements involved in interactions between the customer and the retailer and also focuses on customer needs and the technical foundations that are required to achieve a seamless customer experience.
April 2009 - (Free Research) Check out this short demo to learn how integrating customer relationship management (CRM) solutions can enhance your company's customer interaction and service across multiple company divisions.
December 2008 - (Free Research) The purpose of this Forrester study is to understand how various factors and trends-- including Web 2.0 usage, changing business requirements on the Web, and the prevalence of remote workers-- impact users' views on and requirements of Web filtering technologies.
April 2009 - (Free Research) Metadata is the essential blueprint for what data a company has, what it means and where they can get it. Without clear accessible metadata, an enterprise could have all the data they need to make sound decisions sitting on their servers and hard drives, and still end up making a best guess because they can't find that data or understand it.
March 2009 - (Free Research) Records management forces you to think about how you create, process, capture, and manage information. This requires a review of your business activities from an information-centric point of view, which in itself can highlight process inefficiencies. This white paper explains why such a process is important.
October 2008 - (Free Research) This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
March 2009 - (Free Research) Network Management solution provider brings graphically sophisticated reporting capabilities from Jaspersoft into their Eye Of The Storm application.
March 2007 - (Free Research) This paper reviews the current status of master data management (MDM) and offers suggestions for planning, building, and deploying an MDM environment. It examines how the MDM environment can be used in conjunction with BI applications and an underlying data warehousing environment to improve the decision-making process.
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